Case Manager Hiring Immediately!

Our Mission 

At Whole Person Care Clinic (WPCC), our mission is to provide holistic, compassionate, and accessible care that nurtures the physical, emotional, and social well-being of every individual we serve. Through an integrated approach that combines medical expertise, mental health support, and community services, we are dedicated to addressing the full spectrum of our patients' needs. By fostering a collaborative and inclusive environment, we empower individuals to achieve their highest quality of life and well-being, regardless of their socioeconomic status. We strive to create a supportive community where every person is valued, heard, and cared for with dignity and respect. 

Position Summary 

The Case Manager provides direct, trauma‑informed case management services to individuals experiencing homelessness and to patients enrolled in Recuperative Care (Medical Respite). This role serves as a critical bridge between acute medical care, housing stability, and community‑based support services, guiding clients through complex systems with compassion, structure, and advocacy. 

The Case Manager conducts assessments, develops individualized service plans, coordinates care across multiple systems, and ensures clients receive the medical, behavioral health, and social supports needed to stabilize and transition successfully. 

The ideal candidate:   

• Shows up consistently, on time, and prepared   

• Demonstrates excellent follow‑through and strong organizational discipline  

• Maintains professional boundaries and models ethical client engagement  

• Communicates clearly, respectfully, and with clinical accuracy   

• Thrives in a high‑acuity, rapidly changing environment   

• Builds trust using trauma‑informed, culturally responsive practices   

• Collaborates effectively with medical, behavioral health, and operations teams 

• Makes decisions using sound judgment, documentation accuracy, and situational awareness 
  
  

Essential Duties & Responsibilities 

• Conduct comprehensive intake assessments to identify housing, medical, behavioral health, and social needs 

• Develop individualized service plans with measurable goals in collaboration with clients and clinical partners 

• Provide regular case management check‑ins and adjust plans as client needs evolve  

• Maintain accurate, timely documentation in HMIS or equivalent systems 

• Coordinate safe discharge planning for Recuperative Care clients returning to community settings 

• Advocate on behalf of clients with landlords, healthcare providers, government agencies, and social service systems 

Community Resource Navigation 

Maintain up‑to‑date knowledge of local resources, including: 

• Emergency and transitional housing 

• Food, clothing, and basic needs services 

• Substance use and mental health treatment 

• Domestic violence and legal aid resources 

• Employment and vocational programs 

• Transportation and mobility services 

• Build and maintain referral relationships with community partners 

• Assist clients in accessing benefits such as SSI/SSDI, CalFresh, and CalWORKs

Medical Support & Recuperative Care Coordination 

• Understand and communicate basic medical information relevant to client care 

• Collaborate with nursing and clinical staff using appropriate medical terminology 

• Monitor adherence to treatment plans and medication schedules 

• Coordinate follow‑up medical appointments and assist with transportation
   

Qualifications and Requirements 

• Bachelor’s degree in Social Work, Psychology, Public Health, Human Services, or related field 

• OR equivalent combination of education and relevant experience 


• 1–2 years of case management or social services experience 


• Ability to work effectively with individuals experiencing homelessness, mental illness, substance use disorders, and complex medical conditions 

• Proficiency with basic computer applications and electronic case management systems 

• Valid driver’s license and reliable transportation  

Preferred 

• Experience in medical respite, skilled nursing, hospital, or clinic settings 

• Familiarity with Medi‑Cal/Medicaid systems and managed care plans 

• Bilingual (Spanish strongly preferred) 

• Certifications such as Mental Health First Aid, CPR/First Aid, or Motivational Interviewing 

• HMIS or comparable database experience 

Core Competencies 

• Trauma‑informed and culturally responsive client engagement 


• Strong clinical documentation and communication skills 


• Ability to remain calm and effective during crises 

• Excellent time management and caseload organization 


• Knowledge of community resources, housing systems, and care coordination 


• Commitment to confidentiality, compliance, and professional standards  


• Proficiency with EHR systems, Microsoft Office, and documentation tools 

Working Conditions & Physical Requirements 

• Indoor/outdoor site environment with movement between client areas and administrative offices 

• Ability to lift up to 25 lbs, assist clients with mobility support as needed 

• PPE required; adherence to infection control protocols 


• Prolonged periods of standing, walking, and computer use 

Schedule and Travel Requirements 

• Full-time (40+ hours/week), Exempt 


• Some evening, weekend, or on-call hours may be  

EEO / ADA Statement 

WPCC is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive work environment and comply with all applicable federal, state, and local employment laws. WPCC provides reasonable accommodations to qualified individuals with disabilities. 

Disclaimer 

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities  for the position. Duties and responsibilities may change at any time with or without notice.