Case Manager - Homeless Youth Outreach

HOP Youth Case Manager

General Description:

The Case Manager provides quality intensive case management services to unaccompanied homeless youth, ages 24 and younger, in Baltimore County under the Homeless Outreach Program (HOP). The Case manager provides direct services by using a client-centered approach and assists individuals with developing goals that will result in securing housing and attaining other life needs and wishes. The Case Manager also provides structure and establishes connection with services in the community to overcome barriers to securing housing.

This full time position reports to the Assistant Director.

Required Education, Knowledge and Skill Abilities to Perform Essential Job Functions:

A Bachelor's degree is required. Experience working hands-on with special populations is preferred. The ability to work as part of a team is necessary. A good driving record is also essential. Ability to respect individual choice and commitment to serve homeless populations are required. Also, this position requires excellent verbal and written communication skills, the ability to handle a caseload and the understanding to respect the abilities and limitations of clients.

Summary of Essential Functions, Responsibilities and Duties:

• Complete needs assessments and detailed service plans that include specific goals and related action plans.


• Meet clients on a regular basis to track progress on meeting goals that are detailed in their service plans.


• Link clients to services for health, mental health, employment, housing, benefits and education.


• Keep accurate and timely case notes on progress, including documenting services delivered and reporting data to be tracked in HMIS.


• Participate in a monthly meeting to review progress for each client. Document concerns and action steps for each client; identify interventions and additional services that are needed; track outcomes and case load turnover.


• Participate in the Baltimore County Homeless Youth Coalition and Youth Reach Count.


• Support clients in accessing possible housing resources and subsidies. Assist clients with completing applications and assembling appropriate documentation; assist clients with scheduling and attending related appointments.


• Use company vehicles to link clients with needed services to apply for other entitlements such as food stamps, MA, energy assistance, etc.


• Ensure fiscal compliance with agency equipment, vehicles and funds.


• Ensure client records are complete and in compliance with all required standards.


• Utilize computer systems for external/internal communication, Relias online training and Time/Attendance on consistent weekly basis to meet payroll deadlines


• Perform other duties as requested by supervisor

*Please Note: An offer of employment is contingent on the successful completion of a background check and verification with professional references.