Case Manager - Housing

Essential Duties and Responsibilities:

Must be able to…

1. Follow and ensure all others follow the established HBH Emergency Preparedness Plan, during crisis situations.
2. Become knowledgeable and follow all HBH established policies, procedures, handbooks, and manuals.

• Updates & clarification can be found on the shared drive under: Corporate approved policies, manuals & handbooks, from the Human Resources Department, and/or from Compliance Director.
• When direct patient care is required, ensure patients also follow as indicated above.

3.  Complete mandatory monthly, on-site, staff training established by the corporate office.

4.  Assist with new patient admissions by assembling charts, providing patient orientation, collecting and entering patient data in EHR, etc.

5.  Obtain and maintain patient health insurance authorizations for treatment and Medicaid redeterminations.

6.  Ensure patient urine drug screenings are completed and oversee correlating logbook.

7.  Monitor and confirm patient attendance daily.

8.  Complete daily walk throughs of house to ensure a safe and clean environment, to report maintenance needs, and to hold patients accountable for their responsibilities.

9.  Provide medication management and observation and perform regular audits of medication logs/books and notify supervisor of any discrepancies immediately.

10.  Advocate for patient needs and organize patient outings, with the help of the housing management team.

11.  Provide crisis management for patients and make referrals for additional treatment or interventions, as appropriate.

12.  Meet with patients and maintain an active caseload, providing assistance and interventions as needed; and procuring additional services as needed, to ensure treatment goals are met.

13.  Coordinate care with outside agencies to ensure additional treatment and aftercare.

14.  Provide life skills training and groups; assistance with resume building, job seeking and job interviewing.

15.  Physically prepare patient rooms after discharge and delegate the responsibility to BHA’s as needed.

16.  Acquire and provide, to primary counselor, any detailed patient information to establish and continue the patient’s treatment plan throughout their stay.

17.  Maintain patient charts and electronic health records as trained and according to all governing authorities, including the Joint Commission, State of Maryland, COMAR, HIPAA, etc.

18.  Attend interdisciplinary and staff meetings as scheduled or upon request.

19.  Help patients become more independent and ensure they remain compliant with groups, medications, cleanliness, take and refill medications, etc.

Other Duties:

• May be assigned miscellaneous duties by supervisor.
• Provide short-term support, by filling in for any roles needed, due to staff absence. 
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Persons Supervised: This position does not supervise any other position(s).

Physical Requirements & Working Conditions: The physical requirements described here are representative of those that must be met by the incumbent to successfully perform the essential functions of this job.

1. Must be able to work on-site and be able to meet with patients frequently.
2. Must be in generally good health and possess a negative TB screen and pass urine drug screening.
3. Must be able to work in a healthcare environment and assist patients in instances of infection control isolation, with provided personal protective equipment (PPE). 
4. Must be able to proficiently use office equipment such as computers, telephones, fax machines, copy machines, etc.
5. Must be able to stand, sit, and use the computer for prolonged periods of time.
6. Must be able to lift up to 25 pounds to accommodate files, file boxes, cases of paper, etc.
7. Must be able to assist in emergency staffing situations, such as a blizzard, hurricane, etc.
8. The employee is required to walk, climb steps, and use their hands to operate a standard computer keyboard and standard office equipment.
9. Vision requirements include close vision, distance vision, depth perception and the ability to adjust focus.
10. Must be able to clearly communicate with patients, staff and the public, verbally and in written form.
11. Must be able to work with a high level of ethical conduct and ensure confidentiality and strict boundaries are maintained between patients and staff.
12. See below to determine if weekend, overnight, or on-call hours are required. Any that apply should be initialed and circled by H/R or Supervisor and applicant.

Qualifications:

Must have a high school diploma or GED.

Have a valid driver’s license, with no more than two violations.

Be able to accurately document patient care and planning.

Preferred…

experience in the field of addiction highly preferred.

experience in case management and area resources preferred.

an ADT or peer certification is preferred.