Case Manager I

General Summary:

Under direction of the Program Manager and with independent professional responsibility, the Case Manager I performs case management with individual program participants; performs assessments, individual counseling, group facilitation, community resource development, file monitoring and review; reviews agency reports and develops summaries. The ideal candidate will have a strong understanding of the “trauma informed care” model, the ability to maintain a strength-based perspective and to work with homeless and disabled individuals and families from diverse social and ethnic backgrounds. 

The Case Manager I is a full time, non-exempt position eligible for Medical, Dental, Vision, Life Insurance; 403 (b) retirement plan; paid holidays, and Paid Time Off. This position is employed by Goodwill Industries® of Sacramento Valley and Northern Nevada, Inc., through Next Move Homeless Services, Inc.

PRINCIPAL DUTIES & RESPONSIBILITIES:

Essential Functions:

• Perform overall assessment of program participant’s needs and develop an individualized service plan with short- and long-term goals with a focus on housing.
• Review case plans weekly to adjust goals where needed or appropriate.
• Perform a wide variety of group facilitation and/or individual sessions with program participants around life skills, employment, housing, education, financial capability, nutrition and wellness, art and culture. 
• Educate program participants on issues surrounding living skills, parenting, financial capability, workforce development, health and hygiene, housing, and drug and alcohol abuse.
• Develops and maintains comprehensive lists of community resources for use by program participants; refers program participants accordingly.
• Establish individualized budgets with program participants and assist program participants in monitoring savings and expenditures.
• Document all contact with program participants; prepares all screenings, assessments, service plans, evaluations, and reporting records.
• Coordinate incoming and outgoing participant referrals with other community agencies.
• Provide crisis intervention, referrals and collaborative consultations with service providers working with the client.
• Maintain and update all client files to ensure compliance with reporting agencies.
• Transport program participants as directed following established policies and procedures.
• Assists participants with mediation, critical thinking, and problem solving.
• Assists in obtaining vital paperwork for all household members necessary for employment, school enrollment, housing, income, and any other documentation as needed.
• Attends and conducts meetings and trainings, as directed.

Other Duties/Responsibilities

• Establish and maintain positive relations with the general public, funding agency, participants and other staff.
• Ensures compliance with all Goodwill Industries Sacramento Valley Northern Nevada and Next Move policies, CARF standards, and safety and security regulations.
• Performs other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill and/or ability required. 

• Preferred Bachelor’s Degree in social services or related field and at least two years of successful experience in the delivery of human services or any combination of education, training, and experience, which would provide the knowledge and ability to complete the duties outlined above.
• Must have knowledge and experience with social casework objectives, principles and methods. Knowledge of Child Protective Services (CPS) and Adult Protective Services (APS).
• Experience working with the homeless population and the barriers faced by the unhoused.
• Extensive experience with strengths-based case management.
• Experience working with low-income adults from diverse social and ethnic backgrounds who have a history of homelessness. 
• Ability to maintain a high degree of confidentiality and professional integrity.
• Ability to communicate effectively, both orally and in writing; define problems, collect data, establish facts, and draw conclusions; and effectively present information to management and/or public groups.
• Ability to demonstrate personal effectiveness through strong problem-solving and time-management skills. 
• Proven ability to represent the interests of the organization, interact effectively with a diverse population, and be comfortable building successful collaborative relationships with families and individuals, staff and other stakeholders.
• Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable. 
• Must have understanding of public welfare laws, principles of community organization, and effective use of public and private community resources. 
• Must have experience and skill to establish and maintain effective individual and group relationships with participants, employees and community partners. 
• Experience in report writing and advanced file management techniques. 
• Ability to demonstrate proficiency working with computers including but not limited to Microsoft Office Suite and database systems. 
• Must not present a direct threat to the safety and health of self, others or property.
• Must be able to perform essential functions of this job description with or without reasonable accommodation.
• Possession of a valid California Driver’s License, Class C or higher, and proof of valid automobile insurance is required at the time of appointment. This position requires the ability to operate a motorized vehicle for the purposes of conducting agency business.
• Must have access to reliable transportation that does not interfere with performing the essential functions of the job description, cause tardiness, or unexcused absences. 
• No record or disclosure of criminal conviction that indicates an ongoing tendency toward theft, violence, dishonesty, deceit, drug manufacture or sale, moral turpitude, or predatory behavior.
• Must provide proof of identification and eligibility to work in the United States of America.
• Must pass a drug and background screening. 

POSITIONS SUPERVISED:

• None

WORKING CONDITIONS/HAZARDS:

• Work is performed primarily in an office environment
• Requires a high level of adaptability and flexibility 
• Work environment usually hectic (fast paced) with frequent short deadlines and regular instances of critical or unusual situations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands and fingers, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl and talk or hear. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The work environment is usually hectic/fast paced with frequent short deadlines and instances of unusual situations.

This job description does not cover all the activities, duties or responsibilities required of this role. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice to accommodate the needs of the organization.