Case Manager ICIRR Immigrant Family Resource Program

Description

SGA provides a wide range of social services in some of Chicago's most challenged and consistently underserved communities and creates long-term and community-wide change. The ICIRR Immigrant Family Resource Program goal is to ensure low-income immigrant families and other limited-English speaking persons can thrive by reducing barriers when seeking public benefits (nutritional, medical, housing, psychological, childcare, employment), as well as the cash support they need for proper health, well-being, and economic self-sufficiency. 

• Create goal-planning process, short-term and long-term, and service plan to promote family well-being, and find new strategies to address new needs.
• Responsible for connecting qualified families with receiving and enrolling in public assistance such as through IDHS benefits and community resources.
• Collect resources on recreational activities, housing, food, clothing, school programs, vocational opportunities or services, providers to teach life skills, and relevant mental health services
• Assists client to develop natural resources and contact social support networks.
• Provide case management services through one-on-one meetings with families to determine and meet their needs.
• Complete any public benefit and resource application, including SNAP, MEDICAID, TANF, and advocate for client needs
• Develop and maintain relationships with IDHS staff
• Empower clients to manage their IDHS cases through IDHS
• Receive IDHS mails, follow up with clients.
• Provide information and referrals to internal and external resources
• Participate in outreach to ensure IFRP services are known throughout the community
• Conduct recruitment for families in targeted communities to promote program needs 
• Develop and implement community outreach activities geared at increasing knowledge of the program. 
• Support outreach events, referral systems, and programs facilitated by other departments within agency. 
• Maintain detailed record of activities to regularly track impact of outreach efforts and to facilitate appropriate reports to funders and government agencies. 
• Maintain accuracy of school events and client files 
• Ability and experience in short and long-range planning and strategy 
• Detail oriented with the ability to multi-task and self-direct your work 
• Conduct community education about public benefits available to immigrants in IL.
• Other duties as assigned. 

Requirements

QUALIFICATIONS FOR THE JOB

Education:

• Associate’s degree in social work, Psychology, Criminal Justice or related field required. 

Experience:

• Sensitivity to cultural diversity is required. Ability to communicate and cooperate with diverse families, various professionals and community groups. 
• Strong ability to network and develop professional partnerships.
• Ability to work flexible hours, including occasional evenings & weekends.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of clients or employees or the organization.
• Exercises discretion and independent judgment in executing tasks.

KEY COMPETENCIES

• Competent in Microsoft Office tools and inputting services in an online database.
• Bilingual/Bicultural in English and Spanish preferred but not required.
• Valid Driver’s License and Automobile Insurance. 

PHYSICAL REQUIREMENTS

• Must be able to transport oneself to and from home visits.
• Occasionally ascends/descends stairs.
• Constantly positions oneself to assist children during activities.
• Frequently moves desks, chairs, tables, easels, and children's toys. 
• At times may be required to lift up to 25 lbs. for various classrooms and event’s needs. 
• Frequently moves in outdoor weather conditions. 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time; this description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.