Case Manager - Internal Candidates Only

In-House Only: Open Only To Current Employees & Staff.

JOB DESCRIPTION

PROGRAM NAME:                                           Personal Support Services (PSS) Department

POSITION TITLE:                                              Case Manager

REPORTS TO:                                                    Personal Support Services Director

JOB SUMMARY: Responsible for managing service plans for PSS clients and coordination with Adult Protective Services and Personal Support Assistants (PSAs). Home visitation of PSS clients, semi-annual assessments and attendance at all required meetings. Assist with orientation and in-service. Essential office function: maintain case files; word processing, data entry, forms and presentations development, mailing, and scheduling.

DUTIES AND RESPONSIBILITIES:

1. Intake, processing, and tracking of all referrals made by APS or other source. Assign/reassign PSAs to clients based on needs and skills.


2. Scheduling, attendance, and reports of monthly meetings with APS Counselors and PSAs to discuss client service plans and coordinate PSS services.


3. In-home reassessment of all client cases not done by APS at least every 6 months. Visitation of clients in the home as necessary and completion of documents including surveys, applications, assessments, and termination forms.


4. Assistance in processing of PSA documentation and outcome measurement surveys.


5. Assistance in monitoring PSS operations including execution of Plan of Care, efficiency of service plans, training needs of PSS staff, and special projects as assigned.


6. Community awareness and involvement including professional representation of PSS and maintaining close working relationships with other community agencies and resources.


7. Attendance of all required meetings and in-services.


8. Abide by policies and procedures as outlined in the FTHRA Personnel Policy Manual, SSBG Program Standards Manual, and Department Policy Manual.


9. General office duties includes: maintaining case files; word processing, data entry, forms and presentations development, scheduling, faxing, filing, answering the phone, photocopying, and preparing mailings for Personal Support Services Programs.


10. Adhere to work schedule provided.


11. This list of duties and responsibilities is not inclusive and other duties may be required.   

REQUIREMENTS AND ABILITIES:

Graduation from an accredited four year college or university including or supplemented by twenty one (21) quarter hours or fourteen (14) semester hours in behavioral sciences (i.e. social work, psychology, sociology, and/or home economics). Must have good communication and organizational skills and be able to work independently. Proficiency in Word, Excel and PowerPoint. Must have reliable transportation and be able use personal vehicle for travel in eight county region. Ability to work independently and maintain regular, cyclical schedule in order to meet required deadlines. Must be organized and detail oriented. At least two years experience working in social services field preferred.  Experience working with elderly and disabled preferred.  Must have acceptable results from all required background screenings.

MINIMUM PHYSICAL REQUIREMENTS:

1. Normal vision and hearing or corrected vision/hearing to within normal limits


2. Be able to spend much time seated, either in front of computer or in meetings.


3. Movement around the building will be necessary to monitor the work of others, to attend meetings, or to assess the condition of facility and equipment.


4. Able to stoop and bend while filing, cleaning, etc.


5. High level of physical and emotional health to cope with periods of high stress and working hours.


6. Able to access clients’ homes that may be non-ADA compliant.


7. Cognitive abilities must be unimpaired  

We offer excellent benefits for our full-time team members including: Competitive salary; Health, dental, vision, disability and life insurance; Generous Paid-Time-Off; 14 Paid Holidays; State Pension Plan (TCRS); Flexible Spending Account; Paid training & continuing education benefits; Opportunity for advancement; and much more...

First Tennessee Human Resource Agency (FTHRA) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status or any other characteristic(s) protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities (EOE M/F/V/D/DFWP)

All applicants are drug screened upon being made a contingent offer of employment. All employees are subject to random drug screens.  Applications accepted at FTHRA.Org or at application kiosk located at FTHRA Corporate Office, 704 Rolling Hills Drive, J.C., TN 8:30 a.m. – 4:30 p.m., M-F, DEADLINE TO APPLY: Open Until Filled. "Equal Opportunity Employer.".

NOTE: We cannot accept resumes that are unaccompanied by a fully completed FTHRA application.

NOTICE This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

IMPORTANT NOTE: If you have difficulty submitting your application through our online system, please send an email detailing the issues you are having to so we can inform our provider and the problem can be quickly resolved. FTHRA Online Application Submission Issues Please do not submit your resume or application via email, it will not be accepted as a valid application.