Case Manager, KnoxWorx

Our Mission:   Knoxville Leadership Foundation (KLF) serves the Knoxville area by connecting communities of resource with communities of need, while reconciling people to Jesus Christ and to each other.  

Purpose of Position:  The KnoxWorx Case Manager is a full-time position dedicated to providing support, guidance, and connection for program participants as they pursue professional goals. The Case Manager is the primary point of contact for participants while active in training and into follow-up periods. This position will provide direct coordination of services and opportunities for participants available within the KnoxWorx Program and in the community, through partnership. This position will work with KnoxWorx participants who have dropped out of high school and/or are justice-involved. 

Responsibilities: 

• Maintain an ongoing caseload of program participants in active programming as well as follow-up periods, acting as the primary point of contact between participant and the KnoxWorx program.  
• Guide and conduct comprehensive intakes and assessments as well as develop a personalized Individual Development Plan (IDP) for each participant accepted into the KnoxWorx program. Goals included will be related to health, housing, transportation, training, career pathways, employment and more.
• Build strong rapport with participants meeting at regular intervals to evaluate progress towards all goals outlined in the IDP making modifications, as needed, with a commitment to their progress and success.  
• Assist participants navigating barriers, including re-entry barriers to employment alongside participants transitioning from area detention centers into the Knoxville community.  Coordinate supportive services directly, or through referrals.
• Assist participants in building support networks with other peers, mentors, training providers, employers and family. Proactively work with participants to address personal and professional barriers to employment. 
• Commitment to successful participant training, working closely with KnoxWorx Training Staff to support and guide participants to be successful in training environments. This may include processing feedback from trainers with participants, reinforcing areas needing growth. 
• Commitment to successful participant placement, working closely with KnoxWorx Placement Staff and initiating effective connections and onboarding for participants to further training (post-secondary, on-the-job etc) and/or employment opportunities. Provide ongoing support for retention.
• Work closely with staff from other KLF Programs (Counseling and Resource Center) to support participant work in trauma, addiction, mental health and other significant barriers as it relates to case management plan goals and program outcomes. 
• Process all inquiries and applications in a timely manner.  
• Maintain accurate and up-to-date files and electronic records for all program participants; assist leadership and grants teams with reporting as needed. 
• Perform other duties as assigned 

Qualifications: 

Bachelor’s degree or equivalent experience; Experience with case management role and individuals with current/past legal involvement. Strong time management, organization, administrative and interpersonal skills. Strong knowledge of community resources preferred. 

*This position transports program participants. A driving record will be reviewed by our insurance company. Any violations need to be discussed during the interview process  

Competencies Required: 

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position. 

· Adaptability: adapts to changes in the work environment, manages competing demands and can deal with foundation growth, frequent change, delays, and unexpected events 

· Analytical/Problem Solving: Gathers and analyzes information skillfully, resolving problems in a timely manner 

· Communication: maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things. Strong written      and oral skills 

· Planning/Organizing: prioritizes and plans work activities, uses time efficiently and develops realistic action plans 

· Quality control: demonstrates accuracy and thoroughness and monitors own work to ensure quality 

Physical Requirements: 

· Prolonged periods sitting at a desk and working on a computer 

· Prolonged periods standing outside on active worksites 

· Bending and twisting. 

· Must be able to lift up to 50 pounds at times. 

For more information on Knoxville Leadership Foundation and our initiatives please visit https://klf.org/