Case Manager, PC-ICM

Are you looking to make a real difference in the lives of others? Join the Catholic Charities team! For the last 100 years, we have had the distinct honor to provide help and hope for those in need. At Catholic Charities, our mission is to empower individuals and strengthen families. We do this through our vital programs including a food pantry, counseling services, emergency family shelter, community resource coordination, and domestic violence and sexual assault programming. We care for the dignity of the person, regardless of background and strive to provide unparalleled support for those in need. 

The Case Manager, PCICM provides comprehensive, strength-based, and trauma-informed case management to a small caseload of high-needs refugee and immigrant clients enrolled in the PC-ICM (Preferred Communities Intensive Case Management) program contracted through Catholic Charities USA (CCUSA). This position ensures that each client receives individualized, culturally appropriate services aimed at promoting self-sufficiency, stability, and community integration. The Case Manager conducts assessments, develops and monitors individualized service plans, provides direct support, makes referrals, and advocates for clients’ access to services including health, housing, employment, ECBO’s (Ethnic Community-Based Organizations), education, and mental health resources.

We Offer

• Competitive pay
• 35-hour workweek
• Generous vacation and sick pay
• 14 paid holidays
• Paid Parental Leave
• Tuition Reimbursement
• Comprehensive benefits including Medical, Dental, Vision, and Flex Spending Plans
• Employer-paid Life Insurance and Long-Term Disability Insurance
• 403(b) retirement plan with employer matching
• A supportive and uplifting working environment 

 Key Responsibilities 

• Conduct required assessments of clients’ needs to determine client eligibility, strengths, needs, and vulnerabilities.
• Develop individualized service plans focused on self-sufficiency, stability, and well-being goals.
• Maintain frequent contact with assigned clients, including, at least, monthly home visits, ensuring safety, progress monitoring, and emotional support.
• Assist clients in accessing appropriate external services and eligible public benefits.
• Coordinate with other Catholic Charities staff and community providers for services. Collaborate with applicable staff to utilize volunteers for service delivery where appropriate. 
• Ensure clients receive proper support for their basic needs and that clients gain the skills and knowledge to meet these needs independently.
• Transport and/or accompany clients to key appointments and assist them in learning to navigate transportation options.
• Provide cultural and community orientation as needed, supporting integration into local communities and ECBO (Ethnic Community-Based Organization) networks.
• Ensure access to interpretation and translation services for all critical client communications and documents.
• Maintain accurate and up-to-date electronic case files, case notes, and documentation for each client.
• Enter and update client data, assessments, and referrals in the Preferred Communities database in compliance with program guidelines and reporting deadlines.
• Participate in Preferred Communities program network meetings, internal team meetings, Catholic Charities meetings and events, and required training sessions.
• Assist in identifying service gaps and developing new partnerships or resources to meet emerging client needs.

• Bachelor’s Degree in Social Work, Sociology, Social Work, International Studies, or related field; or 2-4 years related job experience and/or training; or equivalent combination of education and experience. 
• Knowledge of crisis intervention, social work programs/practices and previous work with underserved or limited English communities preferred.
• Good communication skills. Ability to understand and communicate with limited English-speaking clients, including having the expertise to speak to clients through interpreters. Good listening and comprehension skills, seeking clarification when needed and using appropriate communication methods. Ability to clearly express ideas and thoughts in both written and verbal form. 
• Good interpersonal skills. Ability to establish and maintain effective working relationships with a wide variety of people having diverse social concerns and problems, while maintaining personal boundaries. 
• Ability to work effectively as a member of a team, keeping others adequately informed, offering assistance and support to colleagues, and contributing to a positive team spirit. 
• Knowledge and experience and/or willingness to learn global culture, global migration and the work of refugee resettlement.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively. 
• Experience in research and development of new programming.
• Demonstrated reliability. Maintains good attendance and punctuality. Effectively follows directions.
• Proficiency in Microsoft Office Suite and related software. Ability to learn program specific software applications. 

Additional Expectations

• Travel to our service area sites required on a regular basis. Must have a valid driver’s license and be able to successfully pass Motor Vehicle Record check. 
• Ability to pass a criminal background screening, including Child and Dependent Adult Abuse registry check is required. Compliance with Safe Environment training and monthly bulletins.
• Must maintain absolute confidentiality of information, written or verbal, according to policy and legal requirements. 
• Attend staff meetings, community meetings, approved seminars, agency trainings/retreats, and professional conferences.
• Possess a strong commitment to the mission of Catholic Charities including the understanding of Catholic Social Teaching and ability to demonstrate the philosophy and values of the agency. Employees  are expected to support the Catholic Social Teaching principles in public forum. Fulfillment of the employee’s job responsibilities should be consistent with the teachings of the Catholic Church.