Case Manager Personal Injury Bilingual

we are seeking a talented Bilingual Case Manager Personal Injury to join our team. This position is crucial in providing support to clients navigating the complexities of their personal injury cases. Your role will encompass managing cases from intake through resolution, ensuring that all clients receive exceptional service and effective communication throughout the process.

The ideal candidate will possess a deep understanding of personal injury law, have experience handling cases in a legal setting, and be proficient in both English and Spanish to effectively communicate with our diverse client base.

Key Responsibilities:

• Conduct initial client intakes and interviews to gather relevant information regarding their injuries and legal claims.
• Serve as the primary point of contact for clients, offering updates and addressing any queries.
• Gather and organize medical records, bills, and other necessary documentation to build strong case files.
• Communicate with insurance companies, clients, and medical providers to facilitate the claims process.
• Assist in negotiating settlement offers and ensuring clients are informed of their options.
• Prepare legal documents, including demand letters and settlement agreements.
• Track and manage case progress, deadlines, and documentation for case files.
• Advocate for client interests to ensure they receive the best possible outcomes.
• Maintain confidentiality of sensitive client information and adhere to ethical standards.

We value a collaborative and supportive work environment where team members can grow together. If you have a positive attitude, a willingness to learn, and a passion for helping clients, we would love to hear from you!

The successful candidate will possess:

• At least 5 years of experience as a case manager in a personal injury law firm.
• Familiarity with legal case management software (Filevine is a plus).
• Bilingual proficiency in English and Spanish.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• A proactive approach to problem-solving and case management.
• Ability to work independently and collaboratively within a team.
• Why Join Us?
• Competitive hourly rate ranging from $22 to $30 per hour (dependent on experience) with potential for advancement.
• Large employer contributions to Health, Dental, and Vision Insurance.
• Opportunity to grow within a thriving personal injury law firm.
• Supportive team culture that values and rewards hard work and adaptability.
• Emphasis on providing employees with a manageable case load to foster quality over quantity and maintain a healthy work-life balance.

Please email your resume and answers to below questions.

1. What experience do you have in client intake or customer service roles? 
2. A potential client calls, clearly upset and in pain. How do you approach this conversation? 
3. What are the key pieces of information you need to gather during an initial intake call? 
4. How do you prioritize multiple incoming calls and inquiries? 
5. How would you handle a situation where a potential client's case falls outside our firm's area of expertise? 
6. A client asks, "How much is my case worth?" How do you respond? 
7. Describe your process for documenting client information accurately and efficiently. 
8. How do you determine if a potential case meets our firm's criteria for acceptance? 
9. A potential client is considering another law firm. How do you convince them to choose us? 
10. How do you explain the legal process to someone with no prior knowledge of personal injury law? 
11. What software or tools have you used for client management or data entry? 

We look forward to hearing from you! [email protected]