Case Manager (Personal Injury Law Firm)

About the Opportunity

Operationary has been retained by an established personal injury law firm in Little Rock, Arkansas, to identify an experienced, dependable, and people-focused Case Manager to join their team.

This is a great opportunity for someone who enjoys wearing multiple hats, building meaningful relationships with clients, and playing an important role in keeping a busy law firm running smoothly.

Our client is looking for someone who understands the legal industry, communicates confidently, and takes pride in being the person others can count on. This position combines pre-litigation case management, medical records coordination, and front-line client communication.

The ideal candidate will be comfortable balancing competing priorities, taking ownership of their work, and becoming a trusted, long-term member of a close-knit legal team.

What You'll Do

Pre-Litigation Case Management

• Support the day-to-day management of personal injury cases throughout the pre-litigation process.
• Maintain organized, accurate, and up-to-date case files and documentation.
• Communicate regularly with clients regarding case progress, outstanding information, and next steps.
• Track important case milestones, deadlines, and follow-up items.
• Coordinate with attorneys and other team members to keep cases moving forward.
• Identify and proactively address outstanding case needs or potential delays.

Medical Records & Documentation

• Request, obtain, organize, and maintain medical records and billing documentation.
• Follow up with medical providers to ensure timely receipt of records and other necessary information.
• Review records for completeness and identify missing documentation.
• Maintain accurate tracking of medical records requests and outstanding items.
• Support the preparation and organization of case materials for attorney review.

Client Communication & Phone Coverage

• Serve as a primary point of contact for incoming phone calls, providing a professional, welcoming, and helpful experience.
• Answer, screen, and direct calls appropriately while ensuring messages and follow-up requests are handled promptly.
• Communicate with clients, medical providers, and other external contacts with professionalism and empathy.
• Help clients feel informed, supported, and confident throughout their experience with the firm.
• Balance incoming calls and administrative responsibilities with ongoing case management priorities.

Schedule & Compensation

• Schedule: Full-time, 40 hours per week
• Work Arrangement: In-person
• Classification: Hourly, non-exempt; eligible for overtime in accordance with applicable law
• Compensation: Competitive and commensurate with relevant experience; to be discussed during the hiring process

What We're Looking For

• Previous experience in a law firm or legal services environment, preferably in personal injury or pre-litigation case management.
• Familiarity with legal terminology, case workflows, and client communication expectations.
• Experience requesting, organizing, and tracking medical records is strongly preferred.
• Excellent verbal and written communication skills, particularly over the phone.
• Strong organizational skills and the ability to manage multiple responsibilities without losing track of the details.
• Confidence using legal case management software and everyday office technology.
• A proactive, resourceful approach to problem-solving.
• Dependability, sound judgment, and a strong sense of accountability.
• A genuine interest in building a long-term career with a firm where your contributions matter.

Benefits & Perks

Gates Law Firm values the people who support our clients and contribute to our success. Benefits for eligible full-time employees include:

• SIMPLE IRA retirement plan with employer matching contributions
• 10 paid holidays
• Paid vacation time
• Health plan options
• A collaborative, close-knit team environment
• Opportunities to expand your knowledge and responsibilities within the firm

Additional benefit details, including any available health insurance contributions, will be discussed during the hiring process.