Case Manager - Quality Assurance

EOE Statement

At HOPE, our goal is to be a diverse workforce that is representative, at all job levels, of the community we serve.  We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language,  national  origin,  physical  and  mental  ability,  political  affiliation,  race,  religion,  sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are proud to be an equal opportunity workplace and an affirmative action employer.

Overview  

HOPE Community Services, Inc. is a leading outpatient treatment provider in south Oklahoma City.  We provide compassionate trauma-informed care to individuals whose lives have been impacted by mental health and substance use disorders. We do this by providing compassionate and evidence-based treatment, aimed at improving the quality of life for those we serve.   

We are currently seeking a detail-oriented and dedicated Case Manager – Quality Assurance to join our team. This position combines direct case management expertise with a strong focus on quality assurance to ensure compliance, best practices, and the highest standards of care. The ideal candidate will have strong analytical skills, knowledge of clinical documentation standards, and a commitment to continuous improvement.

About the Position
The Case Manager – Quality Assurance works closely with program staff, leadership, and external stakeholders to monitor case records, identify areas for improvement, and provide training to enhance performance. Responsibilities include proactive chart reviews, participation in program meetings, trend analysis, staff support, and coordination of quality improvement measures. This role safeguards client rights, promotes accountability, and supports recovery-focused, trauma-informed care.

About the Program
The Quality Assurance program at HOPE is dedicated to maintaining excellence in service delivery across all programs. Through data analysis, training, and proactive guidance, QA ensures that documentation, service plans, and client interactions meet or exceed regulatory requirements, agency policies, and industry best practices.

Requirements

• Certified Behavioral Health Case Manager II (BHCM II) or eligible to obtain certification per ODMHSAS criteria, which may include:
  
  
  
  • Bachelor’s or Master’s degree in a Behavioral Health field
  
  
  • RN with Behavioral Health experience
  
  
  • Bachelor’s or Master’s degree in any field + 6 months of Behavioral Health experience
  
  
  • 60 college credit hours in any field + 12 months of Behavioral Health experience
  
  
  
  


• High school diploma or equivalent + 36 months of Behavioral Health experience


• Completion of Therapeutic Options (or approved safety training) and annual updates


• May require First Aid and CPR certifications


• Valid Oklahoma driver’s license and ability to meet HOPE’s insurance requirements

Skills

• Proficiency in Microsoft Office, including spreadsheets, graphs, and reporting tools


• Strong organizational skills and attention to detail


• Knowledge of clinical treatment modalities and therapeutic processes


• Excellent verbal and written communication skills


• Ability to build positive, constructive relationships with individuals with severe mental illness


• Skilled in networking, benchmarking, and collaborating with community partners

We Offer   

• Competitive Compensation   

• Full Benefits including 100% paid health and dental!   

• Life Insurance   

• Over 2 weeks PTO first year plus;    

• 1 Friday off per month (Wellness day)   

• 11 Paid Holidays per year   

• Bereavement Leave - 5 days per year   

• 8 hours of Volunteer Pay    

• Retirement contributions of 10% with no match required   

• Paid Professional Development Time   

• And More!