Case Manager - Residential

DENVER RESCUE MISSION

Job Announcement

Position Title: Case Manager - Residential / The Crossing

Reports to: Homelessness Resolution Manager, Associate Director or Director

Job Classification: Full-time; Non-exempt

Salary Range: $24.04 - $30.05 per hour

About Us:

Denver Rescue Mission has been serving the most vulnerable in our community for over 130 years. Our history is rooted in a love of Christ and a commitment to share that love with others. At multiple locations throughout our community, we help restore the lives of people experiencing homelessness and addiction through emergency services, rehabilitation, transitional programs, and community outreach.

The Opportunity:

The "Case Manager - Residential" position will provide assessments, assignments, and accountability to guests and participants in our facility and programs. This position will handle a large caseload and will be required to take initiative and multitask.

Responsibilities will include but not be limited to:

GENERAL DUTIES:

• Demonstrates respect, cultural competence, and knowledge of trauma-informed care in interactions with participants, staff and other community providers.
• Upholds all residential and DRM program policies and written agreements.
• Develops a case plan with individualized goals based on individual needs, and facility/program requirements. Identifies action steps necessary to achieve goals, and monitors progress through scheduled follow up meetings.
• Performs comprehensive assessment of participant needs.
• Recommends the necessary level of intervention.
• Develops and regularly modifies treatment service plan as appropriate.
• Monitors and assesses participant progress towards identified goals.
• Holds case planning meetings with clients including scheduled and walk-in appointments.
• Monitors case planning appointments, schedules new clients and assesses continued availability of participant needs and the current bed list to make sure a maximum number of appointments are offered.
• Maintains professional best practices in areas of document storage, confidentiality and professional ethics when dealing with clients and client information.
• Oversees participant case files to ensure progress.
• Regularly updates all case planning records, services, and case notes in SCRIBE including uploading vital documents and ROI’s.
• Documents all meetings, referrals and services in SCRIBE and utilizes the appropriate templates.
• Attends staff meetings and is prepared for case manager and team meetings to address complex cases and needs.
• Provides SCRIBE reports, spreadsheets and statistics as requested.
• Facilitates Community Provider visits with clients including case note documentation in SCRIBE (DHS, MAT, Child Support, VA, SSI/SSDI Attorney).
• Collaborates with other DRM personnel regarding participant evaluation, goals, and continuity of care.
• Engages in ongoing training as assigned by the direct supervisor and leadership team.
• Participates in care, integration, and oversight of interns and volunteers as requested.
• Seeks to develop a continuing knowledge of the field and what services are provided in the community and establishes communication with those entities.
• Other duties as assigned by direct supervisor.

WORKING CONDITIONS:

• Occasional lifting up to 35 lbs., bending and climbing stairs.
• Work with individuals who are experiencing homelessness, addiction, mental illness and a myriad of other issues related to homelessness populations.
• Possible exposure to communicable diseases.
• Some meetings with clients in the community may be necessary.

Minimum Qualifications:

• Bachelor’s degree preferably in human services, social work or a related field.
• Two years’ experience in a similar position.
• A combination of education and experience may be substituted.
• Certified Addictions Specialist (CAS) or Certified Addictions Technician (CAT) preferred.
• At least one year’s experience in case management, ideally within an urban setting with low-income populations preferred.
• Excellent verbal and written communication skills and responsiveness to communication.
• Ability to resolve conflict professionally and respectfully while maintaining composure under pressure.
• Strong Christian ethic with the ability to work with people of diverse cultural, educational and religious backgrounds.
• Ability to read, remember and follow precise policies and procedures.
• Strong working knowledge of Windows software applications and ability to learn SCRIBE and Clarity systems.
• Willingness to possibly work either Saturday or Sunday and travel between locations.
• Ability to pass a background check to work with individuals on probation or parole.
• A heart and commitment to serve the needy and seeing lives changed in the name of Christ.
• Must have an Active Driver’s License as a limited amount of work-related travel may be required.
• Must be a Christian holding to the beliefs set forth in the Statement of Faith, expressed by a personal testimony and Christian conduct.

BENEFITS AND PERKS:

• Comprehensive health plans include medical, dental and vision benefits.
• Generous vacation, sick time, and holiday pay, plus paid birthday off and ‘refreshment’ day.
• Tuition reimbursement and child adoption benefits.
• Employer paid term life insurance, long-term disability, AD&D.
• Health savings account with generous employer contribution.
• Flexible spending account.
• Paid parental and bereavement leave.
• 401(k) with up to 5% company match.
• Please access our highlights of the benefits package we offer here: Denver Rescue Mission Benefits Guide

Denver Rescue Mission is both an equal opportunity employer and a distinctly faith-based Christian organization. Denver Rescue Mission complies with applicable federal, state, and local employment laws, and strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, national original or ancestry, ethnicity, sex, sexual orientation, gender identity, age, disability, citizenship, parental status, marital status, political ideology, or current or prospective service in the uniformed services. This policy applies to all terms, conditions, and privileges of employment including recruitment, employment, training, and promotion opportunities. Based upon Title VII of the Civil Rights Act of 1964, the Colorado Anti-Discrimination Act, and the U.S. Constitution, Denver Rescue Mission has the right to, and does, hire only candidates who agree with our Statement of Faith and align with our Christian mission.