Case Manager Specialist

Program?: Empire State Supportive Housing Initiative (ESSHI)

Shifts: Mon-Fri, occasional Saturday 

Essential Job Functions Overview 

With general supervision, works from an informed care perspective, based on a rehabilitative approach to provide advocacy, linkage, and coordination of services for Empire State Supportive Housing Initiative tenants at Community View Apartments. Special emphasis is given to services that enable recipients (specifically high need individuals) to attain and remain in permanent and independent community housing. Individual should strive to create a healing environment that respects the perspectives and experiences of the individuals, families, staff and communities we serve by practicing safe, respectful communication as well as respecting individuals’ boundaries and differences. 

Essential Job Functions

· Provide daily oversight and supervision of on-site staff

· Conduct a comprehensive assessment of needs and develop an individualized support plan.

· Maintain engagement with individuals who are often disengaged from care

· Effectively support individuals through skills and practices including but not limited to motivational interviewing suicide prevention, risk screening, trauma-informed care and person-centered planning.

· Assist residents with identifying and achieving person-centered goals and recovery

· Monitor consumer wellness and ensure well-coordinated care among all providers

· Maintain accurate documentation for all services according to established policies and procedures

· Assist residents in negotiating with landlords, vendors, and service providers

· Assess needs and solicit preferences for residents, make appointments, and inspect housing

· May purchase supplies and physically help with moving, setting up, and maintaining housing

· Maintain accurate records and submit required reports

· Conduct in-home visits at least monthly and review individual support plans every three months

· Develop and maintain professional relationships with supervisors, colleagues and community services

· Provide each member of the caseload with a minimum of four contacts per month; at least one contact will be face to face.

· Assist with completion of Medicaid applications, renewals and other such program applications

· Participate in community-based marketing and outreach opportunities

Experience, Education, & Physical Qualifications 

Typical qualifications may be possession of a Bachelor’s Degree in Human Services (or a related field) or an Associate’s Degree and Two (2) years relevant experience or HS diploma and five (5) years relevant experience. Valid NYS Driver’s License, must be willing to drive company provided vehicle, must be able to physically lift up to 50 lbs, position will require standing/walking for periods of time. Dependability, able to work independently and awareness of confidentiality a must.