Case Manager - SSVF

Job Title: SSVF Case Manager

Supervisor: Housing Coordinator

Classification: Exempt

Hiring Salary Range: $46,800 - $49,800 per year

About UMOM New Day Centers: Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to end family homelessness by restoring hope and rebuilding lives. With an annual operating budget of $20 million dollars, UMOM provides shelter, supportive services, and housing programs to families and individuals experiencing homelessness in Maricopa County. UMOM serves over 15,000 unique individuals across all our services annually, including those families receiving support at the Family Housing Hub, Maricopa County's family coordinated entry system.

Position Description: The SSVF Case Manager is responsible for providing comprehensive, housing-focused case management to Veterans and Veteran families participating in UMOM's Supportive Services for Veteran Families (SSVF) program. This position works directly with Veterans to identify and address barriers to housing stability, develop individualized housing and service plans, connect participants with income and community resources, and support participants in obtaining and maintaining permanent housing. The SSVF Case Manager builds strong, respectful relationships with Veterans and collaborates with landlords, community providers, Veteran-serving organizations, and internal teams to coordinate services and promote long-term housing stability.

Essential Duties and Responsibilities:

Client Engagement and Rapport Building

• Engage Veterans and Veteran families in a respectful, client-centered manner to build rapport and establish a collaborative case management relationship.


• Assess immediate needs, housing barriers, strengths, income, benefits, and other factors impacting housing stability while identifying and strategizing barriers to long-term success.


• Orient participants to SSVF program expectations, available services, and applicable resources.


• Utilize Trauma Informed Care, Motivational Interviewing, and other evidence-based approaches when providing services.

Collaboration

• Work collaboratively with Veterans to develop individualized case plans focused on obtaining and maintaining permanent housing.


• Coordinate services with internal UMOM teams and external providers to ensure Veterans receive comprehensive support.


• Develop and maintain collaborative relationships with community providers and organizations serving Veterans.


• Participate in case staffing and service coordination meetings to identify solutions to participant barriers and strengthen housing stability plans.

One-on-One Case Management and Documentation

• Maintains a friendly, accessible, approachable, and responsive attitude to the needs of the clients on your case load.


• Maintain timely, accurate, and complete participant records, case notes, assessments, and other required documentation in accordance with SSVF, funder, HMIS, and UMOM requirements and maintain participant confidentiality and comply with applicable program and agency standards.


• Utilizes evidence-based practices in service provision, including but not limited to, Motivational Interviewing and Trauma Informed Care.


• Supports clients with securing identification and documentation needed to access housing.


• Assists clients in co-creating a case plan to be able to achieve permanent housing based on their unique needs and circumstances and regularly meet to discuss and review progress.


• Meets regularly and consistently with your client to hold structured, intentional conversations focused on the skill-building necessary to obtain and retain employment/regular income and obtain and retain permanent housing.


• Transport and/or accompany clients as needed to support with housing and/or employment search or to make connections to other resources.


• Ensures clients exiting to permanent housing are supported with an orientation to the neighborhood and that connections are made with local contacts and resources, inclusive of but not limited to local viable transportation options.


• Other duties as assigned by Leadership and/or Executives.

Qualifications and Competency Requirements:

Experience and Education

• High School or GED Diploma, required


• Bachelor's degree, preferred


• Minimum 3 years of experience working with at-risk populations and/or case management required


• Demonstrated knowledge of Motivational Interviewing and Trauma Informed Care preferred


• Knowledge of non-profit sector; experience working with underserved or disadvantaged populations preferred


• Knowledge of homeless services, community resources, workforce and understanding of housing providers

Computer skills

• Basic computer literacy required, including data entry, web navigation, typing and text editing, and the ability to learn operations in new software systems


• Proficiency with Windows operating system, Microsoft Word, Excel, and Outlook


• Previous experience with Efforts to Outcomes (ETO) or HMIS is preferred.

Compliance

• Valid Level One Fingerprint Clearance Card or the ability to obtain one


• Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services.


• Ability to comply with and pass all required background checks


• Ability to comply with drug testing on an as-needed basis


• Valid AZ Driver's License and a driving record that falls within UMOM's policy


• 50/100 level of car insurance coverage.


• This is a Safety Sensitive position.

Physical activities and working conditions

The physical demands and working conditions described here are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job.

• This position is typically performed in an interior, environmentally controlled office setting. The duties of the job require extended periods of time being stationary and manipulating a computer (keyboard, monitor, mouse), and other standard office equipment including, but not limited to: printer, fax, calculator, copier, telephone and associated computer/technology peripherals.

Additional Attributes

• Willingness to embrace and actively support the unique culture and values of UMOM


• Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks


• Ability to exercise excellent independent judgment and take ownership of decisions


• Ability to think on a broad, systems-level relative to the scope of the position


• Ability to work independently and self-manage to achieve goals while being a strong team player


• Ability to organize, meet deadlines, prioritize and delegate appropriately


• Ability to cope with and embrace change, risk, and uncertainty


• Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization

Work Schedule: The typical schedule for this position is Monday-Friday, normal business hours, with the ability to work flexible hours, including occasional nights and weekends as needed to support the needs of the position and the organization.

Other: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.