Case Manager Supervisor

Position Overview:

The Case Manager Supervisor at Key Works provides leadership, oversight, and operational coordination for the Case Management and Medical Case Management teams. This position is responsible for ensuring consistent, effective delivery of case management services, including resource coordination, legal support, medical care coordination, and discharge planning.

The Case Manager Supervisor oversees staff performance, establishes departmental expectations, monitors service quality and documentation, and supports staff development through ongoing supervision, coaching, and accountability. This role collaborates closely with clinical, medical, and operational leadership to identify service gaps, improve workflows, and ensure patients receive timely, coordinated support throughout treatment and their transition back into the community.

Supervisory & Leadership Responsibilities:

• Provide direct supervision, guidance, and support to Case Managers and Medical Case Managers.
• Establish clear performance expectations, assign responsibilities, and ensure appropriate distribution of workloads and patient assignments.
• Conduct regular individual supervision and team meetings to review performance, address challenges, and promote consistent practices.
• Monitor staff productivity, quality of services, and completion of assigned responsibilities, providing coaching and corrective feedback as needed.
• Conduct performance evaluations, identify professional development needs, and support employee training and skill development.
• Address staff performance concerns, interpersonal conflicts, and accountability issues in coordination with organizational leadership and Human Resources.
• Monitor case management documentation for accuracy, timeliness, completeness, and compliance with organizational and regulatory expectations.
• Monitor departmental performance, identify operational inefficiencies, and implement process improvements to strengthen service delivery.
• Coordinate with Clinical, Health Team, Admissions, and other departments to ensure effective communication, appropriate service coordination, and resolution of patient care barriers.
• Participate in hiring, onboarding, training, and evaluation of Case Management and Medical Case Management staff.
• Ensure departmental compliance with applicable policies, procedures, confidentiality requirements, and regulatory standards.

Case Management & Patient Services:

• Provide direct case management services as needed, including assessment of patient needs, resource coordination, and resolution of barriers to treatment.
• Support coordination of housing, employment, education, benefits, identification, transportation, and other community resources.
• Oversee coordination of legal obligations, including court appearances, probation requirements, attorney communication, and necessary documentation.
• Support medical care coordination, including access to outside providers, appointments, referrals, and continuity of care.
• Assist with complex discharge planning and transitions to appropriate community services and recovery supports.
• Maintain accurate, timely documentation and participate in interdisciplinary case reviews and treatment team communication.

Position Requirements: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Qualifications:

• Must apply for RAAC credentials within 30 days of hire.
• Must apply for MAR credentials within 30 days of hire.
• CPR/First Aid certification, within 30 days of hiring.
• Valid WA driver’s license and clean driving record.
• Ability to pass background checks and drug screening.

Education and Experience Requirements:

• High School diploma or equivalent required.
• 2 years case management experience required.
• AA Degree in SUD studies or Bachelor's Degree (preferred).
• Must have experience working with patients with SUD and co-occurring disabilities.
• Computer and EHR literate.
• Prior supervisory, team leadership, or staff development experience strongly preferred.
• Experience working with individuals with substance use disorders, co-occurring mental health conditions, and complex psychosocial needs.
• Strong organizational, interpersonal, conflict resolution, and problem-solving skills.
• Proficiency with electronic health records, clinical documentation, and performance monitoring.

Physical Demands and Work Environment:

The physical demands and work environment described below represent the activities and surroundings of the positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is typically performed in an office environment, with a moderate noise level. To perform the job, the employee is frequently required to talk and listen on the telephone and in person with individuals and groups. The employee is required to read and respond to documents in hard copy and electronic form. Type and use repetitive motion on a regular basis.

Benefits: Join our team and enjoy a comprehensive benefits package designed to support your well-being and career growth. This includes: 

• Healthcare: Company-paid medical, along with dental, and vision insurance with employer-sponsored wellness programs.
• Paid Time Off: Generous vacation, sick leave, and 10 paid holidays, plus a flexible work schedule to accommodate your needs.
• Retirement: 401(k) with company matching.
• Professional Development: Access to industry-leading training and conferences, as well as tuition reimbursement for relevant courses.
• Employee Discounts: Enjoy discounts on a variety of products and services, including travel, entertainment, and technology.