Case Manager Support Services

Position Overview

KLEO Community Family Life Center (KLEO) is seeking a qualified and experienced individual to serve as the Case Manager Support Services professional. This specialized role provides high-touch, holistic case management support for all initiatives under KLEO’s Workforce Development Programs, including the Diverse Energy Workforce Accelerator. The Case Manager is responsible for leading the identification and mitigation of both academic and non-academic barriers that prevent equity-eligible participants—particularly returning citizens and residents of Environmental Justice communities—from successfully achieving industry-recognized credentials and securing permanent employment. The selected individual will uphold the mission and vision of KLEO while supporting excellence and growth for all program initiatives.

Essential Functions & Responsibilities

• Service Needs Assessment: Conduct the mandatory Service Needs Assessment within the CEJA Reporting System to identify individual wrap-around and student service needs at the start of the program.


• Holistic Barrier Reduction: Coordinate non-academic "wrap-around" services, including childcare, mental health counseling, transportation assistance, and emergency bill payments, specifically for solar trainees.


• Academic Success Framework: Monitor solar-specific academic progress and attendance; mandate and coordinate tutoring for participants failing to meet the 70% post-assessment threshold in solar modules.


• Care Coordination Plans: Develop and regularly update an Individualized Care Coordination Plan (or Success Plan) for each participant to track their path toward self-sufficiency and employment.


• Solar Tool & Fee Assistance: Manage the provision of "essential-to-solar" support, such as Solar PV tools, specialized PPE, and NABCEP application/exam fee support.


• Conflict Resolution & Advocacy: Serve as a primary advocate for participants, facilitating conflict resolution within the training environment and connecting them with external legal or financial literacy resources as needed.


• Performance of other duties as needed or assigned.

Qualifications

Education & Licensure

·        Bachelor’s degree in Social Work, Human Services, Education, or a related field preferred.

• Certified Case Manager (CCM), Certified Workforce Development Professional (CWDP) or Professional Service Coordinator (PSC) certification preferred.

Experience

• Background in community organizing or recruitment for equity-focused populations.


• A minimum of 2–3 years in case management, preferably within a workforce development context focusing on historically marginalized or “equity-eligible’ populations.


• Expertise in conducting social service assessments and sourcing outside support providers.


• Proficiency in using the CEJA Reporting System or similar case management databases to document service delivery and progress.

Skills & Abilities

• Excellent oral and written communication skills.


• Ability to work effectively within a multidisciplinary team of professionals.


• Collaborative and team oriented.


• Demonstrates strong problem-solving, communication, and leadership skills.


• Excellent organizational skills, ability to manage multiple tasks and meticulous attention to detail.


• Computer literacy required (MS Word, MS Excel, MS PowerPoint, MS Project, and data management environments).


• Willing to travel to support program activities (Approximately 10%).