Case Manager Support Specialist

Job Summary
The Case Management Support Specialist plays a critical role in supporting client coordination and operational efficiency. This position focuses on the administrative, scheduling, and data management components of case management. The ideal candidate has strong technical proficiency, exceptional organizational skills, and the ability to communicate effectively with internal teams and external partners. This is a fast-paced role requiring the ability to multitask, manage priorities, and provide excellent customer service and logistical support to ensure program success.

Full-Time Position – Benefits

• Medical / Vision / Dental Benefits


• 11 Paid Holidays per Calendar Year


• Paid Time Off


• Participation in Company Bonus Program


• IRA Retirement Plan


• Education Assistance Program


• Employer-Paid Life Insurance

Salary Range: $26.00 – $35.00 per hour (Full-Time, Non-Exempt)

Key Responsibilities

Client Coordination & Support

• Schedule client intakes, appointments, and services in coordination with internal staff and partner agencies.


• Manage client medication processing and documentation in alignment with internal procedures.


• Serve as a primary administrative point of contact for client service coordination.


• Track and follow up on required services to ensure timeliness and accuracy.

Administrative & Operational Tasks

• Maintain accurate and up-to-date electronic records in compliance with contract requirements.


• Ensure the timely submission of schedules, reports, and required paperwork.


• Monitor referral systems for accuracy and completeness; resolve discrepancies.


• Assist with the preparation of monthly billing and invoicing by reviewing timesheets, appointments, and service authorizations.

Communication & Reporting

• Facilitate communication between clients, internal teams, and external agencies.


• Participate in team meetings to ensure alignment on case and program activities.


• Respond promptly and professionally to inquiries related to services or documentation.

Compliance & Quality Assurance

• Assist with compliance efforts, including audit preparation and quality control of submitted documentation.


• Ensure all administrative processes meet the requirements of applicable contracts, including federal guidelines.


• Support the execution of annual monitoring and reviews by gathering requested documentation and reports.

Qualifications

Education & Experience

• An associate's or Bachelor’s degree in Business Administration, Human Services, or a related field is preferred.


• Minimum of 2 years’ experience in an administrative, scheduling, or case support role.


• Prior experience in a fast-paced, compliance-driven environment preferred.


• Familiarity with government or contract-based services is a plus.

Technical & Interpersonal Skills

• High proficiency in Microsoft Office (Word, Excel, Outlook).


• Experience with Electronic Health Records (EHR) or case management systems preferred.


• Strong communication, interpersonal, and organizational skills.


• Demonstrated ability to manage multiple tasks, prioritize workload, and meet deadlines.


• High attention to detail and accuracy in documentation.


• Strong problem-solving and critical thinking skills.


• Ability to work independently while contributing to a collaborative team environment.