Case Manager - Youth

Purpose:

The Case Manager - Youth affects improvements in the personal lives of youth seeking care by providing professional case management services. They work closely with the individual’s behavioral health team, medical staff, and family members to ensure they are adequately supported.

Accountabilities:

• Engage individuals and families as partners in services and develop positive, hopeful, and trusting relationships.
  • Participate as an active member of the service provider team. 
  • Conduct assessments and participate in treatment plan or plan of care development.
  • Mediate between clients/families and other professionals directing services and care.
• Manage the emotional distress experienced by clients and their families in avoiding and resolving crisis situation. Exercise discretion and independent judgment when determining a course of action. Maintain the ability to compare and evaluate possible courses of conduct and actions, or make a decision beyond standardized lines, as required by circumstances.
• Build client relationships, as well as business relationships and strategic partnerships with other agencies and external      resources.
  • Mediate between clients/families and other professional services to facilitate care plans, strengths assessments, and establish access to other resources and providers.
  • Assert expertise in behavioral healthcare when dealing with courts, social services, professionals, doctors, and education systems on behalf of the individual client/family to facilitate goals and objectives of client, care team and organization.
  • Advocate for resources on behalf of the client and family with state, government, and private agencies. Complete forms and       facilitate processes as deemed appropriate by circumstances.
• Recognize and demonstrate sensitivity to cultural and ethnic differences.
• Help others succeed by demonstrating exceptional interpersonal skills and the ability to work with persons with severe and      persistent mental illness and/or serious emotional disturbance, and the ability to react effectively in a wide variety of human service situations. Effectively manage conflict, promote change and growth, and inspire the development of all clients served.
• Complete all documentation and reporting requirements thoroughly and on time.
• Interact positively with other members of the agency and team, including active participation in supervision activities, team      meetings, continuing education, etc.
• Regularly travel and transport clients and/or families in and around the region and provide direct care and support as needed.
• Complete a comprehensive series of job-specific training in field of case management and social services and maintain on-going education regarding professional development, State, Federal, organizational,  and professional standards, including regulations, laws, compliance and ethical standards and practices.
• This job description is not an exhaustive listing; other duties may be assigned or implied.

Qualifications:

Education:  bachelor’s degree in the human services field, with emphasis preferably in social work, psychology, rehabilitation, or related field. Familiarity with mental health theory, emerging promising practices, and Evidence-Based Practice.

Experience: Prior experience providing effective, efficient case management support 

preferred.

Skill & Abilities:

• Knowledge of trends and issues, laws and regulations related to the development and delivery of case management services      helpful.
• Ability to establish relationships with individuals and organizations of influence within the social services community,      including civic groups, charitable agencies, related government entities, fundraising sources, etc.
• Demonstrated interpersonal and communication skills.
• Demonstrated time management and organizational skills. The ability to manage multiple priorities under changing circumstances and timeframes.
• Work in an often-stressful environment, including availability to respond to crisis situations at all times (nights, weekends, holidays, etc.).
• Emotional capacity to control and manage self if clients act out or behave in a verbal or physical manner.
• Emotional capacity to control and manage self if clients act out or behave in a verbal or physical manner.
• Emotional and physical capacity to manage clients who may act out or behave in a verbal or physical manner.
• Ability to effectively use all devices, equipment, computer systems required to fulfill the essential functions of this position.