Case Manager--Domestic Violence Survivor Services

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

**The case managers for the Green Willow Project (GWP) are directly responsible for the service provision and housing assistance for the participants in the GWP. This project serves individuals and families who are survivors of domestic violence, dating violence, sexual assault, or stalking. Service modalities include: Housing First, Trauma Informed Care, Harm Reduction, Motivational Interviewing, and Critical Time Intervention. This position will work in conjunction with the Community Housing team at the Bannock Youth & Family Center. Job duties include but are not limited to conducting needs-based assessments, community outreach, providing case management services, assisting with housing navigation, supporting housing retention, connecting clients to income resources and/or public benefits, requesting rental assistance, landlord recruitment/mediation, attending meetings/trainings within the community, collaborating care with service providers and multi-disciplinary teams, and accompanying participants on appointments as needed. This position requires the use of a personal vehicle for securing and maintaining housing for the participants enrolled in the program.

Essential Duties and Responsibilities

• Ensures that the survivor’s voice is heard and that their ideas play a prominent role in programming.
• Coordinates wrap-around services for clients with the team and community service providers.
• Utilizes standardized screening and assessment tools and ensures the completion of needs-based screenings.
• Provides intensive case management for the acute survivor population by identifying and serving the unique needs of the households being served in collaboration with the households.
• Attends intakes, housing orientations, lease signings, and ongoing educational opportunities for participants in GWP.
• Embodies meeting participants where they are, literally and figuratively. This may include meeting participants in the community and transporting participants for case management purposes.?
• Responsible for collecting necessary documents to obtain and maintain housing; identification documents, income changes, changes in household, etc.
• Assists clients in their search for housing; filling out rental applications, interpreting leases, and understanding tenant rights and responsibilities.
• Ensures timely and accurate reporting within data entry systems and hard copy files in accordance with grant guidelines and data quality standards.
• Creates safety plans to support the safety and well-being of participants in the program.
• Assists in relocating survivors as needed and securing emergency housing.
• Assists with community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.
• Facilitates the equitable delivery of appropriate services for households as indicated by relevant service modalities such as the Housing First, Trauma Informed Care, Harm Reduction, Motivational Interviewing, and Critical Time Intervention models.
• Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, and HUD permanent housing rapid re-housing standards.
• Demonstrates knowledge of survivor-specific resources, a passion for serving the survivor population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
• Maintains a specialized knowledge related to service delivery database systems within the organization.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position.
• Provides training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
• Performs duties in a professional manner by maintaining the confidentiality of all information and collaborating effectively within and across teams.
• Performs job responsibilities in accordance with the Social Work Code of Ethics.
• Performs all other duties as assigned.

PAY RANGE

$21.00-23.00

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact [email protected] to begin the Interactive Process.

Benefit eligibility is based on job type/status

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurance

Life Insurance

Accident Insurance

Employee Assistance/Work-Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

Position will remain open until filled

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Position Type and Expected Hours of Work

Full time 40 hours per week Monday through Friday. Some evenings and weekends required.

Location

455 Bannock Street Denver, CO 80204

Competencies

• Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).
• Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).
• Utilization of various databases including Homeless Management Information System and Service Point.
• Ensures equitable and inclusive services.
• Ensures that participant(s) has an active voice in programming.

Minimum Qualifications of Position

• Bachelor’s degree in human services, social work, or a closely related field or related experience.
• At a minimum, one full year of working with survivors of domestic violence.
• Colorado driver’s license and state-mandated automobile insurance.

Preferred Qualifications of Position

• Familiarity with current housing market information, housing trends and available resources.
• Experience working with the literally homeless population.
• Crisis and verbal de-escalation intervention skills.

Knowledge and Skills

• Expert written, oral, and interpersonal communication skills.
• High level of competency working with Microsoft Office suite and cloud-based applications.
• Strong time-management and prioritization skills.
• Experience working both independently and, in a team-oriented, collaborative environment.
• Strong organization skills.

Working Conditions and Physical Requirements

• Must be willing to use vehicle for service provision throughout the seven-county Denver Metro area.
• Works in close proximity to other staff residing at Bannock Youth & Family Center.