CASE MANAGER-SBHI

Two year degree in a relevant social science field or equivalent education and experience Minimum of two (2) years' experience in the mental health and/or drug and alcohol field. Working knowledge of mental health, drug and alcohol, and other community agencies and resources essential. Working knowledge of The Diagnostic and Statistical Manual of Mental Disorders (DSM- 5 or subsequent revisions), as related to coordination of community support services. There is generally a pleasant physical environment; however, unpleasant conditions may include frequent interruptions, difficulty controlling office temperatures, heavy workload demands and constantly changing regulations and standards. While performing the duties of this position, the employee is required to talk and/or hear, to sit, stand, and walk; use the hands to finger, handle, and/or feel and be able to reach with hands and arms. Specific vision abilities required by this position include close, distance, and peripheral vision and the ability to focus visually. Some flexibility in scheduling is expected to meet changing SBHI business needs. This may require employees to work different days/hours or stay beyond their normal shift. Must be able to work cooperatively and effectively within a team as demonstrated by effective interpersonal, communication and organizational skills. Influenza vaccination required on an annual basis. Physical harm may result from aggressive or physically ill clients. Aggressive client training and adherence to universal precautions helps to minimize the risk of physical harm. As applicable to job duties, valid Ohio driver's license and/or dependable private vehicle is required. As applicable to job duties, Crisis De-escalation training is required on an annual basis. As applicable to job duties, maintain current certification in First Aid and CPR. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. All job qualifications listed indicate the minimum of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related duties as requested by their supervisor, subject to reasonable accommodations. Ensure that clinical records are maintained in compliance with these standards at all times. Demonstrate knowledge of IT and Quality Improvement policies and procedures. Apply them to the documentation of clinical care according to medical records and other departmental standards. Design and implement professional development plan to improve competencies in targeted goal areas to support departmental strategies. Provide documentation of continuing education required for maintaining current professional licensure and competency credentials. Meet regularly with clinical supervisor and as needed to review clinical care of patients according to licensing and agency standards. Ensure all annual updates are completed in CareLogic for caseload. Complete face-to-face CPST assessments within (5) business days. Attend all offered internal trainings regarding BH Redesign. Will consistently attend staff meetings that include case staffings. Demonstrate adherence to the PHP/SBHI Patient Experience philosophy, guidelines and tools. Demonstrate strong ethics, honesty, and adherence to PHP/SBHI Code of Conduct and PHP/SBHI Compliance Program. Collaborate with referral source, internal team members and external service providers to ensure appropriate client care and continuity of care. Complete all direct service paperwork within agency timelines or earlier if referral source or other healthcare provider necessitates. Provide other direct, face to face, services to clients via individual, group, and family therapies according to departmental standards and productivity expectations. Provide CPST services to coordinate clinical care in the form of face to face, telephone calls, report writing and case conference meetings. Demonstrate knowledge and skills relevant to the service method provided to clients. Maintain scheduled appointments and other workload activities on CareLogic schedule according to departmental standards. Seek psychiatric/physician consultations regarding medical needs of clients. Maintain on-going communication with psychiatrists/physicians for the purpose of coordinating and evaluating client care. Demonstrate strong customer satisfaction skills in the provision of clinical care services. Demonstrate knowledge of SBHI medical records and CareLogic and other paperwork standards. Apply competencies in both the provision and documentation of medical records. Demonstrate compliance with departmental standards for administration and reporting of outcome measures and documentation of utilization management of clinical care.