Case Worker - Omh/Hud

General Description

Under supervision of the Director of Residential Services, the Case Manager, provides intake, assessments, and case management services related to the neighbors and communities we serve. Effectively supports clients’ mental wellness and wellbeing; provides crisis management services and resources ensuring a trauma informed care environment and collaborative communication amongst all program staff. Adheres to all applicable federal and state laws, including but not limited to those governing client’s confidentiality, privacy, program billing, reporting responsibilities, and documentations standards.

Essential Duties and Responsibilities

• Conducts assessments & services, serves clients referred by ACT/SOS team for OMH houses or partnering agencies for the men’s transitional house.
• Guides clients to complete applications for financial assistance, finding the best fit among community funders based on the clients’ needs, goals & abilities.
• Encourages clients to access other resources as needed.
• Refers clients to appropriate and relevant services internally and outside of CCTT
• Maintains a caseload of clients and maintains their case files in accordance with Agency, departmental, regulator and funder guidelines.
• Completes relevant screenings and assessments such as but not limited to psychosocial, mental health, financial status, and employment status. 
• Creates, implements, and monitors comprehensive safe care plans and goals. Responsible for writing case notes. 
• Visits Clients at treatment center, program site, home or work site as appropriate to the individual plan of services to accomplish stated duties, assist the client in stabilization and engagement in treatment and other needed services.
• Assists in obtaining support for clients to include but not limited to home care, medical, dental, legal, Department of Social Services (DSS), Child Protective Services (CPS), and transportation, clothing and food needs.
• Ensures communication and coordination of health and mental health care.
• Accompanies individuals to appointments as required.
• Assists the client in understanding and meeting expectations of service providers, courts, landlords, and employers.
• Informs clients of opportunities for social support such as recreation, faith based, or self-help involvement. 
• Monitors the transitional house and scattered site apartments to ensure they are adequately maintained, and all hazardous conditions are reported and repaired in a timely manner. 
• Provides Living skills training opportunities through individuals or group work.
• May deliver instructions in various topics that support client’s ability to live independently.
• Life skills facilitation and or coordination, ensuring that living spaces are clean 
• Conducts meetings with friends and family of clients to help with their understanding of how to assist in meeting client needs and the delivery of their care. 
• Collaborates with referring agencies, funders, and all related internal staff to effectively support individual client needs.
• Creation, maintenance, and delivery of reports 
• Maintains regular contact to coordinate client benefits and address all other treatment needs.
• Reports to service providers about significant individual behavior or events that will require an immediate response.
• Acquires concrete resources to meet individual needs.
• Completes letters of requests/referral forms, applications, and other required documents of eligibility or charitable organizations and public agencies to advocate for resources that the client is entitled or eligible for.
• Makes referrals, education, employment, and civil legal issues regarding entitlements, eviction, credit and debt, custody and visitation, child support enforcement or modifications, and orders of protection.
• Documents need for financial assistance or other resources such as wrap around from the project to stabilize client finances. 
• Utilizes various databases and/or on-line platforms, maintains all documentation in accord with the agency and appropriate regulatory standards. 
• Participates in relevant Agency meetings and ongoing development of professional knowledge and skills.
• Actively supports the financial stability of the organization by meeting or exceeding established productivity and documentation standards.
• Informs supervisor of significant events / issues related to clients as appropriate and follows program’s defined incident reporting process as required.
• Maintains and develops professional knowledge by completing recommended education and training, workshops, conference attendance, and readings.
• Maintains knowledge of regulations and standards that govern client population.
• Participates in appropriate interagency meetings with other treatment agencies and community groups as required. Provide updates and communication with providers including those who cannot be represented in person.
• Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.
• Adheres to policies and procedures established by Catholic Charities of Tompkins/Tioga.
• Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, and documentation standards.  
• Adheres to and performs all duties in accordance with CCTT’s corporate compliance program.
• Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCDR’s corporate compliance and ethics program. 
• Completes other duties as assigned

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

 QualificationsEducation: Associates Degree in Human Services or related field preferred Credentials: Valid NYS Driver’s license, access to a reliable vehicle and a driver's record considered acceptable by agency and insurance carrier. First Aid, CPR & Narcan training and/or certification highly desired; training provided within 90-days after hire date and recertification as requiredExperience: 2+ years’ experience working in a human services-related field, supporting client populations in need.  Experience with trauma-informed care practices; familiarity with substance use disorder, mental health, and challenges with addiction.   Relevant years of experience and education will be consideredAdditional Qualifications:

• Must be available to work evenings and weekends when residents are available 
• Experience working with marginalized, culturally diverse, and homeless populations 
• On-call crisis prevention as needed 
• Demonstrate ethical business practices, in conformance with all state and federal laws and regulations
• Ability to maintain absolute confidentiality in regard to all records reviewed including consumer records, employee records and billing records
• Ability to analyze and interpret data and to handle problem resolution
• Ability to prioritize assignments, plan, and complete work projects with minimal direction
• Exceptional time management skills and ability to effectively and meet deadlines 
• Excellent verbal/written skills
• Ability to work in the following software programs: Windows, Microsoft Office, and multiple online software platforms as required by funders and partner organizations
• Ability to demonstrate behaviors and attitudes which support organizational mission, philosophy, and policies
• Ability to work in a cooperative and helpful manner with all individuals
• Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/VetPhysical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards.