Job Summary:
Secures revenue by verifying and posting receipts; resolving discrepancies. Ensures all A/R is accurate and balanced. Serves as back up for Admissions Clerk. Participates in performance improvement activities. Committed to excellence through the continuous improvement of the quality of services delivered. Strives to continuously improve patient and employee satisfaction.
COMPETENCY STATEMENT: Secures revenue by verifying and posting receipts; resolving discrepancies. Abides by all department and hospital wide policies and procedures.
Posts customer payments by recording cash, checks, and credit card transactions
Verifies validity of account discrepancies by obtaining and investigating information from registrar, receipts and from patients
Reviews data for accuracy before inputting in system
Daily Copay Merge
Credits/Refunds
Adjustment Posting Process including Small Balance, Charity and Indigent Write-offs
Scan receipts and EOBs
Practices Time Management
Assists with gathering data to assist with Performance Improvement Process
Identifies location of fire alarms and fire extinguishers in area
Knows appropriate response to codes
Able to locate MSDS
COMPETENCY STATEMENT: Admissions Cross Training. Arranges for the efficient and orderly admission of inpatients and outpatient testing or procedures. Ensures patient information is collected and patients are aware of hospital policies and procedures. Receives payments on patient accounts.
Greet and acknowledge patients appropriately.
Registers patients efficiently and accurately with appropriate patient demographics and billing info
Obtain patient signatures on all required forms and scan items as required
Receives and process payments from patients. Accounts for and deposits patient’s payments received
Leadership Commitment:
Meets the patient’s needs, regardless of whether or not the need is related to “your” specific area, maintaining a positive customer relations atmosphere
Participates in Team Work, assisting other departments/co-workers as necessary
Support the Council and Service Excellence Team in achieving our patient and employee satisfaction goals.
Participates in Service Improvement/Lean Projects for the department and ensures follow through to completion.
Actively participates in patient satisfaction initiatives to ensure quality patient care and a positive patient experience
Participate and attend weekly department Huddles.
Hold myself accountable to providing Service Excellence to our patients.
Maintain a positive attitude and not complain about LEAN or Service Excellence initiative projects.
Trains other employees
Professional Requirements:
Adheres to dress code, appearance is neat and clean
Maintains patient confidentiality at all times
Reports to work on time and as scheduled, completes work within designated time
Wears identification while on duty, uses computerized punch time system correctly
Communicates the mission, ethics and goals of the facility, as well as the focus statement of the department
Demonstrates understanding of policies on ethics
Able to locate and describe appropriate policies
Regulatory Requirements:
• High School graduate or equivalent.
• At least 1 years previous data processing experience preferred.
Language Skills:
• Able to communicate effectively in English, both verbally and in writing.
• Additional languages preferred.
• Excellent customer services skills.
Skills:
• Basic computer knowledge.
• Ability to type 45 wpm.
BENEFITS:
Medical, Vision and Dental Plan
Group Life Insurance
Short Term and Long Term Disability
Retirement Plan
Personal Paid Time Off
Sick Pay
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