At THE COLLECTION, we provide a level of professional service that truly sets us apart from the rest. Our employees are a valuable resource and an essential part of why we are able to provide our customers with the best. THE COLLECTION is not your typical dealership; we have an extraordinary elite team of employees and we are looking to grow that team with passionate, motivated people. If you have interest in working in a fast-paced, high-reward industry, you've come to the right place. There's plenty of room to grow at THE COLLECTION!
What We Offer:
- Medical, Vision, and Dental Insurance
- Voluntary Hospital Indemnity, Accident and Critical Illness Insurance available
- 401k Plan
- Paid time off and vacation
- Work Perks: Employee of the Month, Birthday off, Milestone and Performance Rewards
- Training Opportunities
- Employee Vehicle Purchase Plans
- Employee Appreciation Events
- Flexible Work Schedule
- Discounts on products and services
RESPONSIBILITIES:
- Greet clients in a pleasant and professional manner.
- Calculate the client’s bill using the dealership’s systems and technology.
- Receive and process cash, checks and credit card payments from clients; record the amount received on the repair order and/or counter ticket.
- Operates cash register, provide accurate change, issue receipts, process refunds, etc.
- Reconcile cash drawer daily.
- Answer phones and direct clients to the proper department, ensure timely follow-up.
- Refer clients with questions about work performed, additional maintenance, repairs, etc. to the respective Service Advisor or other appropriate individual.
- Handle client concerns with integrity, poise, and professionalism. Refer clients to the appropriate individual for resolution.
- Keep work area clean and organized.
- Perform other related duties as assigned.
REQUIREMENTS:
- Maintain a professional appearance, adhering to company policy and guidelines.
- Basic skill level in Word, Excel, PowerPoint and Outlook.
- High attention to detail and accuracy.
- Must be fluent in internet-based software, navigation of user platforms.
- Organized, detail-oriented, and able to multi-task.
- Able to prioritize in a fast-paced office environment.
- Professional verbal and written communication skills.
- Excellent written and verbal communication skills; Spanish a plus.
- Ability to ensure that tasks are completed accurately and efficiently.
- Organizational and planning skills.
- Conflict management skills.
- Problem analysis and problem-solving skills.
- Professional personal appearance.
Physical Requirements
- Sitting and standing for extended periods of time at a computer terminal, typing on a keyboard, answering the telephone, may bend/stoop, stretch arms above shoulders, and occasionally lift to 20 lbs.
THE COLLECTION is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
THE COLLECTION reserves the right to require candidates to submit to a background check and drug screen in consideration of obtaining employment to the extent permitted by law.