Cashier

Under the immediate supervision of the Manager of A/R Operations and oversight of Lead Cashier, is responsible for the assigned duties relating to posting and reconciliation of patient accounts, in accordance with established policies and procedures.

 Credit Balances: 

1. Review daily credit balances from receipt report and adjust any errors


2. Review daily credit balances and write-up refund requests for patient refunds


3. Review daily credit balances for insurance refunds, write-up refund request and send to billers for review and final processing


4. Works with billers on correspondence involving recoupments and refunds by insurance carriers

Payment Posting: 

1. Responsible for posting remittance advice containing cash, contractual and reasons for non-payment


2. Performs accurate and efficient posting of all payments to patient accounts, including zero payments


3. Performs accurate and efficient posting of all contractual allowances and other various allowances to patient accounts determined by established policy and procedure


4. Identifies and posts reasons for denied claims or non-payment to patient accounts

Reconciliation : 

1. Responsible for the reconciliation of daily electronic payments and insurance payments


2. Responsible for the reconciliation of patient payments


3. Responsible for reconciling credit card payments posted


4. Daily/Weekly/Monthly reconciliation of EFT's waiting EOB's Responsible for daily bank deposit

Other cashier duties: 

1. Files any paper EOB's and other correspondence as necessary


2. Work with Finance on any reconciling issues with credit cards, GL, etc…


3. Researches and rectifies any patient issues with the incorrect posting of checks or cash


4. Retrieve bank statements and 835 files from various websites and clearinghouse

Organizational Expectations

1. Attendance: Attendance is an essential job function; employee comes to work daily, on time, and completes scheduled shift


2. HIPAA: facilitates to maintain patient confidentiality


3. Internal communication: contributes to positive team performance and a culture of service excellence through effective communication, active listening, and respect


4. Interpersonal relationships: maintains appropriate interpersonal relationships with staff, patients, and visitors at all times. Works as a team member with other departments.


5. Safety: Practices workplace safety daily

Employee Engagement

1. Actively participates in all hospital Service Excellence initiatives and trainings


2. Attends and participates in a minimum of 50% department staff meetings and signs off on review of 100% department staff meeting minutes


3. Completes all required annual education on or before the due date

Knowledge Skills and Abilities: Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that they can perform the primary functions of the job, with or without a reasonable accommodation, using some combination of skills and abilities and possess the necessary physical requirements, with or without a reasonable accommodation, to safely perform the essential functions of the job.

Minimal physical effort required with occasional light lifting to a maximum of 25 pounds; stooping; and pick, pinch, type, or otherwise work primarily with fingers

1. Ability to effectively manage considerable mental stress


2. Ability to express or exchange ideas by means of the spoken word


3. Ability to receive detailed information through oral communication


4. Ability to communicate effectively with co-workers and convey information in a clear, concise and accurate manner


5. Familiarity with computer and other business machines

Qualifications:

Experience: Prior experience with medical cashier/posting functions with high mathematical aptitude preferred