Cashier / Guest Service / Front Counter (Quick Service)

Position Overview

We are seeking an energetic, friendly, and reliable Cashier/Guest Services/front counter team player to join our team at our high-traffic Beef, Dogs & Swirls Quick service restaurant located within the Dining Pavillion inside of the Woodfield Mall. The ideal candidate is extroverted, loves to make guest happy, thrives in a fast-paced environment, delivers exceptional customer service, and ensures accurate and efficient handling of order and transactions.

Key Responsibilities

• Greet guests with a warm, welcoming attitude and provide prompt, friendly service.
  
• Accurately process customer orders through the POS system, including cash, credit card, and mobile payments.
  
• Answer questions about menu items, ingredients, and promotions, ensuring guests feel confident in their selections.
  
• Maintain a clean, organized, and well-stocked counter area.
  
• Collaborate with team members to ensure fast order fulfillment during peak mall hours.
  
• Handle customer concerns or complaints in a professional and solution-oriented manner.
  
• Follow food safety and sanitation standards at all times.
  
• Assist with packaging, bagging, and handing off orders efficiently.
  
• Support the overall operations of the restaurant, jumping in to help with prep, stocking, or dining area upkeep as needed.
  

Qualifications

• Previous cashier, retail, or food service experience preferred, but not required.
• Strong communication and interpersonal skills.
• Ability to work quickly and accurately under pressure in a high-volume environment.
• Comfortable with basic math and POS systems.
• Flexible schedule with availability to work evenings, weekends, and holidays (mall peak hours).
• Positive, team-oriented attitude with a focus on guest satisfaction.

Physical Requirements

• Ability to stand for extended periods.
• Comfortable with repetitive motions, including reaching, bending, and handling transactions.
• Ability to lift up to 25 lbs occasionally.

What We Offer

• Employee meal discounts
• Opportunities for growth and advancement in a rapidly expanding restaurant group.
• Fun, supportive, and high-energy team environment.