Cashier Manager, Casino Cashiering

Cage and Count Room Operations

• Manage cage and count room operations and ensure accurate, courteous, and efficient financial transactions.
• Maintain accountability for cage bankrolls, chip inventories, vault funds, kiosks, and other monetary assets.
• Ensure appropriate staffing to support gaming volumes, guest demand, and required control functions.
• Monitor cash levels and coordinate authorized transfers among the cage, vault, kiosks, and gaming operations.
• Oversee opening, closing, balancing, and reconciliation procedures.

Financial Controls

• Enforce approved internal controls, gaming regulations, and company financial policies.
• Review and approve bankroll requests, fills, credits, marker transactions, and large or unusual transactions within authority.
• Monitor variances, investigate discrepancies, document findings, and implement corrective action.
• Maintain complete records supporting financial activity and asset accountability.
• Partner with Finance and Internal Audit during audits and control assessments.

Credit and Collections

• Oversee casino credit and collection activities in accordance with approved internal controls, company policy, and applicable laws and regulations.
• Manage the casino credit application, verification, approval, and account-maintenance processes within delegated authority.
• Review credit reports, banking information, gaming history, outstanding markers, returned items, payment activity, and other relevant information when evaluating creditworthiness.
• Establish, adjust, suspend, or recommend casino credit limits based on documented authority levels, risk considerations, and property procedures.
• Monitor outstanding markers and aging reports, prioritize collection activity, and ensure timely and professional follow-up with patrons.
• Coordinate collection efforts with Credit, Finance, Legal, Compliance, Marketing, and approved third-party collection resources as appropriate.
• Approve or recommend payment arrangements, settlements, write-offs, and account restrictions within established authority.
• Maintain accurate and complete credit files, collection notes, supporting documentation, and patron correspondence.
• Identify delinquency trends, concentration risks, policy exceptions, and potential fraud indicators, and escalate material concerns promptly.
• Protect confidential consumer and financial information and ensure collection communications are professional, discreet, and appropriately documented.

Regulatory Compliance

• Ensure compliance with applicable Missouri Gaming Commission requirements and approved internal controls.
• Oversee Bank Secrecy Act, anti-money laundering, Title 31, and OFAC procedures.
• Ensure CTR and SAR-related records and required reports are completed accurately and timely by authorized personnel.
• Respond to regulatory inquiries, examinations, and document requests.

Leadership and Team Development

• Recruit, train, coach, develop, and evaluate cage supervisors and cashiers.
• Set performance expectations and reinforce accountability, teamwork, guest service, and compliance.
• Address employee relations and performance matters professionally and consistently.
• Develop succession plans, cross-training opportunities, and internal talent pipelines.

Asset Protection and Risk Management

• Safeguard assets and enforce cash handling, access, key control, and authorization procedures.
• Investigate variances, policy violations, fraud indicators, and procedural exceptions.
• Coordinate with Surveillance, Security, Compliance, and management regarding unusual activity.
• Review exception reporting and recommend control or process improvements.

Guest Service

• Resolve guest concerns involving cage transactions, check cashing, front money, markers, jackpots, and casino credit within authority.
• Maintain a guest-focused environment while enforcing controls and regulatory requirements.
• Support VIP and high-worth guest transactions with professionalism, accuracy, and discretion.

Knowledge, Skills, and Abilities

• Strong knowledge of casino cage operations, cash handling, and asset accountability.
• Working knowledge of gaming regulations, internal controls, BSA/AML, Title 31, and OFAC.
• Ability to manage large cash inventories and complex financial transactions.
• Knowledge of casino credit underwriting, marker administration, collections practices, aging analysis, and confidential financial records.
• Strong analytical, investigative, problem-solving, leadership, and communication skills.
• Proficiency with casino systems, Microsoft Office, and financial reporting tools.
• Ability to maintain confidentiality and exercise sound judgment.