Casino Asst Manager

ABOUT WESTGATE RESORTS

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

GENERAL SUMMARY OF DUTIES:

Responsible for overseeing the operation of both Table Games & Slot Departments. Ensure quality guest services. Handle problems/issues that occur during shift. The Asst Casino Manager provides a wide range of specialized duties the supports the Casino Managers, Slot Director and Vice President of Casino Ops. They must have the ability to exercise good judgement in a variety of situations and possess strong written & verbal communication and organizational skills. The ability to maintain a realistic balance among multiple priorities is imperative. The Asst Casino Manager must be able to work under pressure and handle a wide variety of activities.  

ROLE AND RESPONSIBILITIES: (INCLUDES BUT IS NOT LIMITED TO THE FOLLOWING)

• Oversee daily Slot and Table Games operations.
• Communicate and work closely with the Casino Managers, Slot Director and VP of Casino Ops.
• Ensure that all Slots and Table Game policies and procedures are being followed and enforced.
• Provide guest satisfaction through assistance, direction and information within company guidelines.
• Ability to organize/prioritize work, meet deadlines and work with minimal supervision.
• Resolve issues that arise during the shift by conducting thorough research of the situation to find the most effective solutions.
• Ability to evaluate and coach team members performance.
• Respond to guest inquiries.
• Responsible for scheduling and staffing the shift and utilizing the early out and/or force out lists when needed to manage payroll according to business volumes.
• Manage and maintain department schedules, in-person & virtual meetings, and communications.
• Understands the complimentary policies; whilst being vigilant, however, maintaining excellent service standards
• Ensure that all AML guidelines and Responsible Gaming polices and procedures are being followed.
• Ability to read, write, speak and understand the English language in case of emergency situations and to read caution and/or safety notices.

PERFORMANCE REQUIREMENTS: (KNOWLEDGE, SKILLS AND ABILITIES)

• Communicate effectively both verbally and in writing to provide clear direction, instruction and guidance to staff.
• Assign and instruct all personnel in details of work.
• Observe performance, encourage improvement and praise those that excel.
• Monitor workload and make staffing adjustments accordingly.
• Manage all Slot and Table Games staff: selection, training, counseling and discipline.
• Monitor the scheduling of the shift and manager staff according to business volumes.
• Continuously walking throughout the Casino area (slots & tables) observing activities, protecting company assets and providing quality guest services.
• Knowledge of all table games to ensure transactions are quick and accurately completed.
• General knowledge of Slot operations.

EXPERIENCE REQUIREMENTS

10 OR MORE YEARS’ EXPERIENCE IN TABLE GAMES AND GENERAL KNOWLEDGE OF SLOT OPERATIONS. PREFER 5 OR MORE YEARS IN CASINO OPERATIONS MANAGEMENT.

EDUCATION REQUIREMENTS

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities. Prefer 4-year college degree in Business Management but not required.

DESIRABLES:

In depth knowledge of all Tables Games including but not limited to: BJ, Craps, Roulette, Baccarat & Novelty games.