Casino Host

Essential Job Functions: 

• Develop and sustain relationships with VIP guests.


• Introduce new VIP guests to the casino property.


• Develop new markets to target qualified players.


• Represent the casino at on and off property events.


• Empower to ensure guests’ problems / complaints are resolved in a prompt, courteous and effective manner.


• Reactivate inactive VIP patrons through direct contact (mail, telephone, e-mail etc.).


• Meet required goals for special events, advance hotel reservations and new player sign-ups.


• Provide complimentary amenities to guests who have attained the necessary level of play.


• Facilitate the effective management of information throughout the department and casino.


• Maintain strong communication with all company departments in order to complete assigned duties successfully.


• Assist with credit application process.


• Maintain a working knowledge of the casino facility and current and upcoming events on property; advice guests and employees.


• Provide service to internal and external customers which reflects the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.)


• Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

Other Job Functions: 

• Performs miscellaneous duties as assigned.

Job Qualifications:

• Experience Required: 1 – 2 years related experience.


• Education Required: High school diploma or GED.


• Skills, Knowledge and/or Abilities Required: Ability to speak well and present information in a clear, concise manner; excellent customer service skills; basic computer skills, including ACSC programs; detail oriented and organized; outgoing and personable.


• Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2.

Other Specialized Requirements:  Must be able to apply superior service quality characteristics – courteous, prompt, professional, and confidential. Professional appearance and presentation.  Ability to use sound judgment, make quick decisions and deal with difficult guests.  Knowledge of gaming regulations.