Casino Player Development Director

The Player Development Director will spearhead our efforts to engage and retain players through strategic promotional events and activities. This role is pivotal in driving outreach initiatives aimed at maximizing guest satisfaction and revenue generation.

Minimum Qualifications:

REQUIRED

High School Diploma or GED equivalent
Bachelor's degree in Marketing, Hospitality, or a related field
Ten years of gaming industry experience
Ten years of supervisory or management experience
Five years of guest service experience

PREFERRED

Experience working with tribal entities
Five years of progressive leadership experience
Marketing or sales experience

Additional education/experience may substitute for the minimum requirements of the position.

Essential Functions:

Plans, implements, and oversees the departments operational activities.
Provides direction, guidance, and development to all player development staff.
Develops, implements, and manages the department's annual budget.
Demonstrates positive action, behavior, attendance, work ethic, and guest service for all members of their department.
Establishes and maintains metrics to ensure revenue goals are on target providing recommendations to leadership that will maximize efficiency and increase guest satisfaction.
Utilizes player tracking tools to analyze profitability and evaluate reinvestment considerations.
Communicates guest suggestions, issues, and concerns to leadership as necessary.
Provides personalized service related to player preferences ensuring players are recognized and acknowledged appropriately.
Coordinates and hosts a variety of promotional activities and events, providing regular updates on all outreach projects and events.
Establishes and ensures compliance with comp guidelines.
Creates pro and post forma's for all events.
Ensures all events have the appropriate coverage and approvals.
Establishes and maintains strong professional relationships with the appropriate players that build customer loyalty by utilizing all approved communication forms.
Resolves and remedies any escalated customer challenges or complaints ensuring superior guest service.
Generates leads by networking effectively to build relationships.
Ensures compliance with policies, procedures, and internal controls including Federal anti-money laundering regulations.
Coordinates with Human Resources to create and update positions within the department.
Protect the confidentiality of any and all Casino business information.
Performs other job duties as assigned.

Knowledge, Skills, and Abilities:

Excellent communication skills
Strong leadership abilities with personal integrity
Budget development and management expertise
Proficiency in MS Office and applicable software
In-depth knowledge of tribal/state compact regulations and applicable federal laws
Exceptional organizational and problem-solving skills
Ability to build and lead effective teams
Creative thinking and networking/public relations skills
Adherence to ethical standards and internal controls

Must be able to pass an illegal drug screen and obtain a Class IIIA license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. The Emerald Queen is and Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe's Emerald Queen Casino.

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