Casino Service Manager

 Empire Technological Group Limited DBA Aruze Gaming Global is looking to add a Casino Service Manager to our team!

Las Vegas  

Responsibilities: 

• Working directly with Sales to verify customer needs.
• Coordinate scheduling of resources for field projects.
• Effectively and efficiently managing the Casino Services and Logistics departments
• Plan, schedule, coordinate, and lead service projects
• Lead logistics strategies to ensure efficient and cost-effective delivery of goods.
• Oversee route planning for efficiency and cost reduction.
• Ensure accurate records of shipments, transportation and other relevant information is maintained.
• Establish yourself as a knowledgeable leader who utilizes good judgement when issues arise or are made visible.
• Able to work cooperatively with others inside and outside the organization to accomplish common objectives.
• Delivers clear, effective communication and takes responsibility for understanding others.
• Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Provide input and direction to help ensure that success of the company.
• Demonstrate advanced knowledge of Aruze Gaming Global complete product line. 
• Ability to produce documentation, policies, procedures and perform tasks without supervision.
• Build a team environment, with the ability to supervise and delegate work.
• Work with minimal to no supervision in support of company goals and directives
• Actively participate in new product support planning 
• Teach troubleshooting techniques to fellow workers and customers. 
• Maintain a positive image of Aruze Gaming Global with co-workers and Aruze Gaming Global customers. 
• Able to work in a team-oriented environment. 
• Able to provide support to outlying jurisdictions. 
• Able to demonstrate the ability to resolve customer disputes. 
• Able to successfully interface with customers on installation and service activities.
• Perform on call duties 24 hours a day, 7 days a week.
• Establish yourself as a knowledgeable leader who utilizes good judgement when issues arise or are made visible.
• Able to work cooperatively with others inside and outside the organization to accomplish common objectives.
• Other duties as requested and /or assigned. 

Skills:

• Bachelor degree in Management / Business or Electronics Degree in a related field preferred.
• Minimum 5 Year’s Experience in Service Support Environment
• Prior Gaming Experience preferred but not required
• Prior Management Experience preferred but not required
• Strong Technical Ability
• Excellent Communication Skills
• Strong Computer Skills 

Benefits: 

401(k) 

Medical, Dental, Vision 

Life insurance 

Paid Time Off

Disability Insurance   

Schedule: 8-hour shift   Job Type: Full-time

Empire Technological Group Limited dba Aruze Gaming Global is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.