Casino Services Representative

Being a part of the Cache Creek team comes with amazing benefits:

• Great Pay


• Opportunities to Grow


• Gas Discounts


• Dental Insurance


• Life Insurance


• Paid Time Off (PTO)


• Recognition Program


• Free meals in our Employee Dining Room 


• Weekly Paychecks


• Affordable Healthcare


• Medical Insurance


• Vision Care Insurance


• 401k Savings Plan


• Tuition Reimbursement


• Employee Discounts


• Direct Deposit

Summary                                           

Responsible for issuing comps and vouchers for all departments who request them for a guest. Answers questions over the phone when our VIP guests call. Enhance our customers overall casino experience. 

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

Provide outstanding guest service to all internal and external guests by following the Casino’s R.I.C.H. core values (Respect, Integrity, Commitment and Humility). 

Assists our guests in determining whether they are eligible to receive a promotional invite. 

Answers phone calls from our VIP guests. 

Assists our guests with their room reservations. 

Ensure all guest information is entered correctly in database while following department policies. 

Maintain the highest level of professionalism while managing sensitive issues. 

Demonstrate empathy while providing thoughtful and prompt resolutions. 

May assist with special events and promotions as required. 

Supervisory Responsibilities                                                

This job has no supervisory responsibilities.  

Qualifications  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must have flexibility in terms of scheduling and taking on overtime if necessary. A good attendance record must be maintained. 

Education and/or Experience 

Three months related experience and/or training; high school diploma or general education degree (GED); or equivalent combination of experience and education. Must be able to work independently, and with little to no supervision. Must be able to communicate with our VIP guests and explain why they have not received certain mailers. Must have basic experience with Microsoft Office. 

Age Requirement 

Must be at least 21 years of age. 

Language Skills                                             

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization. 

Mathematical Skills                                                  

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 

Reasoning Ability                                                      

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations. 

Certificates, Licenses, Registrations  

Cache Creek Casino Resort Tribal Gaming License. 

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. 

While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to walk. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 

Work Environment  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations. 

While performing the duties of this job, the employee is frequently exposed to secondhand tobacco smoke.  The noise level in the work environment is usually moderate.