Casino Supervisor

Description

Achieves Company objectives in Customer Service, quality of service, and appearance of facility. Creates a positive, productive working environment. Oversees the overall operations of the Casino Floor under the direction of General Manager and Operations Manager. 

Requirements

Qualifications:

Minimum two years previous supervisory experience in a casino setting with cash handling, including Vault reconciliation, is strongly preferred. Must be professional and friendly and be able to get along with coworkers and work as a team. Must be able to meet the physical demands of the position. Must be able to read, write, and speak English fluently. High School Diploma or equivalent required.

Essential Job Functions:

• Excellent customer service skills required. 
• Ensure all Guests feel welcome and are given responsive, friendly, and courteous service at all times.
• Maintains adequate staffing levels and utilizes Early Outs as business needs warrant.
• Covers shifts as needed.
• Coaching and training the team to keep them informed and moving in the right direction.
• Control cash handling on the casino floor and GSC/Cage by adhering to Company and Gaming policies and procedures.
• Assist in all departments to ensure Guest satisfaction and efficient operations.
• Verify that all machines and equipment are in working condition, reports maintenance issues to proper departments.
• Assist in the implementation of Casino marketing, advertising, and promotional activities and campaigns.
• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, labor, and gaming requirements of the Casino, its employees, and Guests.
• Maintains confidentiality of all relevant information concerning guests, employees, and company assets. 
• Maintains professional working relationships with Employees and Guests at all times. 
• Monitor, review, and record Surveillance. 
• Delivers Disciplinary Actions/Coaching as needed for all assigned Employees.
• Conduct Performance Reviews for all assigned employees.
• Investigates accidents/incidents involving Guests and Employees and prepares relevant Reports for Management and Human Resources. 
• Adheres to all departmental, health, and safety standards.
• Ordering, inventory and coding of invoices. 
• Resolves guest complaints and/or service deficiencies and resolve issues.
• Possess excellent organizational skills, including keeping checklists and task lists to follow-up with daily. 
• Ability to work in a high pressure, fast-paced environment.
• Excellent attention to detail and ability to multitask.
• Assists F&B and Marketing in promotions and relaying information.
• Familiar and proficient in the use of a Point-of-Sale register.
• Attend Management meetings.
• Familiar with standard office equipment including ten key calculator, copier, scanner, and desktop computer.
• Proficient in Microsoft Office programs including Word, Excel, and Outlook. 
• Must possess excellent math skills; able to calculate money accurately.