As a member of the Casino Marketing team, the role of the Hospitality Host is to manage all aspects of a customer journey while on property, simultaneously coordinating with account development team members on pre- and post-trip planning. The Hospitality Host will constantly strive to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity with regard to both guest and team interactions.
Wage: $20 per hour
ADDITIONAL JOB DUTIES:
High school diploma or GED required
Two or more years of experience in casino/hotel, customer service, host or other account manager preferred
The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position
Ability to think independently in making decisions to maximize customer service experience and program profitability
Must be proficient with customer Point-of-Service systems
Excellent interpersonal, communication, problem solving and analytical skills required
Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences
Strong attention to detail with both trip logistics and customers
Must have excellent customer service skills
Must present well-groomed professional appearance
Must be able to listen and respond to visual and aural cues, multilingual preferred
Must have excellent oral and written communication skills
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to maneuver to all areas of the casino
Physically able to stand/walk long periods of time
Must be alert and observant of your surroundings
Must be able to lift and carry up to 20lbs
Must be able to bend, reach, kneel, twist and grip items
Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with second hand smoke
Must be able to work at a fast pace, efficiently
Must be able to respond to visual, olfactory and aural cues
Must be able to operate in mentally and physically stressful situations
Must be able to work a flexible schedule including weekends, evenings and holidays
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