Casualty Claims Representative II

Position Responsibilities:

• Handles casualty claims and interacts with customers that are filing these claims.

• Researches and applies knowledge of policies, procedures, laws, statutes, and insurance regulations.

• Completes all aspects from investigation through settlement of auto claims.

• Monitors and adjusts reserves appropriately.

• Discusses potential serious losses with Bodily Injury Specialist and/or Claims management.

• Handles Arbitration files as requested by management.

Knowledge & Requirements:

• High school diploma or GED equivalent. Bachelor’s degree preferred.


• 3+ years of Casualty Claims experience preferred.

• Working knowledge of policies, procedures, laws, statutes, and insurance regulations.

• Ability to set own priorities and meet deadlines.

• Ability to make decisions and stay within assigned authority levels.

• Knowledge of or willingness to acquire knowledge of regulatory guidelines.

• Must be proactive, reliable, and a self-starter with the ability to work independently.

• Effective utilization of computer systems for essential job functions, including proficiency in

• Microsoft Office and become familiar with IFBI software as assigned.