Casualty Claims Representative IV

DESCRIPTION OF ESSENTIAL DUTIES:

• Investigate, evaluate and negotiate complex automobile claims including non-injury, serious injury claims, fatality losses, UMBI exposures, and out of state losses.


• Determine proper policy coverages, investigate, evaluate, negotiate and equitably settle all assigned casualty claims in accordance with company guidelines and best claims practices.


• Establish and authorize reserve and claim payments and monitor reserves through the life of the file.


• The employee will be expected to handle numerous claims and to maintain a healthy diary system.


• Settlement negotiations with claimants, policy holders, and other parties are crucial to the position.


• Ability to multitask and address unexpected situations while showing the flexibility to do so.


• Maintain high standards of professional conduct while delivering superior customer service.


• The employee may assist other key Claims units in times of


• Closely work with in house litigation unit as well as outside defense counsel.


• Expected to meet with multiple members of management at once to discuss and advise on claim actions in both written and verbal format.


• Continue job development through training.


• Maintain a high degree of confidentiality.

OTHER RESPONSIBILITIES/REQUIREMENTS

Other duties as assigned by Manager or Supervisor

QUALIFICATION, EDUCATION AND EXPERIENCE REQUIREMENTS:

• Requires:
  
  
  
  • 4 year college degree plus 4 years casualty experience with bodily injury adjusting experience; or
  
  
  • 8 years of property and casualty with bodily injury adjusting experience
  
  
  
  


• AIC, CPCU or other insurance certification strongly desired.


• Must be able to read, analyze and interpret procedures, regulations, instructions, manuals and other documents as required.


• Excellent telephone, public relations and oral/written communication skills are


• Must be able to solve practical problems and deal with a variety of concrete variables.


• Ability to interpret a variety of instructions furnished in written, oral, or schedule


• Must possess basic skills and be proficient or have demonstrated aptitude with computers including experience with Excel, Word, and web based systems.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

• Whileperformingthedutiesofthisjob,theemployeeisrequiredtooperateinanormaloffice environment with occasional travel necessary to visit office locations, conduct investigations, attend conferences/training classes and


• The employee is required to sit, use hands to finger, handle controls and talk and hear.


• The employee frequently is required to reach with hands and


• Theemployeeisoccasionallyrequiredtostoop,liftandmoveupto30


• Specific vision requirements by this job include close vision.


• Must maintain a valid Georgia driver’s license

EOE M/F/D/V AA

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