Cat Assistance Program Intake Specialist

Here at SPCA of Wake County, our strength is our staff. We know that caring for animals is more than just a job, it's our passion. We have a team of dedicated, innovative, and compassionate people caring for every animal that comes into our shelter. We work together every day to make a difference in the lives of animals. 

We are actively seeking an Intake Specialist who will coordinate the assessment and intake of felines entering the SPCA adoption program from the public via the Cat Assistance Program(CAP). Provides excellent customer service through phone, email, and in person during all interactions with the public, including conversations about found colony cats, coordinating CAP foster enrollments, and gathering and processing of paperwork. Acts as a foster coordinator for cats with CAP foster enrollment, scheduling appointments and maintaining open communication with constituents fostering. Works directly with the medical team to help ensure timely exams, vaccines, and surgery scheduling. Communicates efficiently with other operations teams to ensure all cats in care have appropriate housing needs met. Position requires varied shifts, some weekends & holidays, and inclement weather hours.  

Our Core Values:
1- Hell, Yeah!
2- Be Kind
3- Do What You Say
4- Forward Focused
5- Loose & Wiggly
6- Drop the Mic

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each 
essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• High School diploma or equivalent
  


• Excellent verbal and written communication skills


• High proficiency with data entry and basic computer programs


• High degree of professionalism and customer service


• Passion for the mission and core values of the SPCA of Wake County


• Able to meet physical requirements of the job as described


• Must have positive attitude and collaborative team-oriented spirit


• Must be high energy, self starting and able to work with little supervision

*** Bilingual/ Spanish preferred

Essential Functions: 

• Interacts with the public via phone, email, and in person 


• Helps support a positive work environment for staff and volunteers


• Helps ensure proper sanitation of animal housing areas and humane and 
  proper handling of all animals


•  Assists with all areas of pet intake including gathering & processing 
  information, data entry of pet medical records, and handling for medical 
  processing


•  Helps maintain the efficient flow of animals into the SPCA’s adoption program


• Assists with cleaning of designated work areas


• Helps ensure the safety of all employees, visitors and volunteers


• Treats all pets & people humanely and promotes an environment of kindness 

Benefits:

• Medical and Dental: Employer pays 90% of employee coverage (full-time)


• Insurance includes wellness, dental, vision, life, mental health care, prescriptions, emergency & urgent care, chiropractic care, and physical therapy


• Telemedicine options, 24/7 access to virtual health & wellness care and virtual behavioral health care

PAID TIME OFF –

• All part-time and full-time staff receive paid time off.


• Paid Holidays - 9 paid holidays per year (full-time)


• Vacation Time - 10 paid vacation days per year (full-time) with scheduled increases at milestone anniversaries of hire date


• Sick Time - 6.5 paid sick days per year (full-time)

FINANCIAL –

• Healthcare: Flexible Spending Account


• 401k Plan


• Coastal Federal Credit Union Membership


• 20% discount on pet adoptions and in SPCA Wake retail store

OTHER –

• Bereavement time off 


• Federal & State Leave of Absence options

Only the most qualified candidates will be contacted for interviews. No phone calls or emails, please — we’ll have our people call your people!