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CAT Scale Phone Technician

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Number of Applicants

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Job Description - CAT Scale Phone Technician



Full-time


Description

CAT Scale Company provides professional truck drivers with reliable, accurate, and certified weights through a cooperative relationship with our truckstop partners. We guarantee the highest quality at a fair price. We are committed to maintaining our number-one position in the industry through exceptional customer service, which enhances our outstanding image and reputation with professional drivers and a superior quality of personnel and equipment.

CAT Scale Company is growing rapidly and is looking to add a full-time Phone Technician to the team! Customer service is our top priority. This is an outstanding opportunity for an individual seeking to grow with a stable, family-owned company that offers a diverse range of responsibilities.

Responsibilities

  • Provide outstanding customer service 100% of the time. 
  • Answer incoming calls from customers and log all resolutions.
  • Troubleshoot questions regarding hardware, software, and network-related issues from customers throughout the United States and Canada 
  • Assigned special projects as needed
  • Call the locations of CAT Scales throughout the United States and Canada to continue service and repairs as needed.
  • Assist drivers in signing up for a Weigh My Truck account.
  • Communicate with various departments within the CAT Scale Company.
  • Escalate problems to the next level of support when necessary.
  • Shift flexibility performing services for a 24/7 Help Desk

Work schedule will include (4) shifts 2pm-10pm and Sundays 8am-4pm


Requirements

  •  A positive attitude is a must!
  • Work under limited supervision
  • Must be a self-starter
  • Excellent communication skills over the phone and in person
  • Proficient computer and keyboarding skills 
  • Ability to troubleshoot apps on a smartphone, iPhone, or Android is a plus.
  • Solid documentation skills
  • Ability to search internally and externally for support information
  • Experience handling challenging and unique situations  

Benefits

  • Paid EVERY FRIDAY!
  • Flexible schedules
  • Job Security
  • Overtime is available! 
  • Employee discounts on food, merchandise, AND FUEL! 
  • Career Development Training
  • Gain financial security with a 401K plan that offers a company contribution.
  • Health Insurance – Dental Insurance - Life Insurance 
  • Flex Spending and Dependent Care Accounts 
  • Paid Vacation
  • Profit Sharing  
  • Tuition Reimbursement/Educational Assistance up to $1,500 a year! 

CAT Scale Company is committed to providing a safe work environment. We require a pre-employment drug test and background check, as well as random drug testing for employees. This is an on-site position, not remote. Iowa 80 is unable to sponsor a Visa. 


Original job CAT Scale Phone Technician posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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