CAT Scale Phone Technician

CAT Scale Company provides professional truck drivers with reliable, accurate, and certified weights through a cooperative relationship with our truckstop partners. We guarantee the highest quality at a fair price. We are committed to maintaining our number-one position in the industry through exceptional customer service, which enhances our outstanding image and reputation with professional drivers and a superior quality of personnel and equipment.

CAT Scale Company is growing rapidly and is looking to add a full-time Phone Technician to the team! Customer service is our top priority. This is an outstanding opportunity for an individual seeking to grow with a stable, family-owned company that offers a diverse range of responsibilities.

Responsibilities

• Provide outstanding customer service 100% of the time. 
• Answer incoming calls from customers and log all resolutions.
• Troubleshoot questions regarding hardware, software, and network-related issues from customers throughout the United States and Canada 
• Assigned special projects as needed
• Call the locations of CAT Scales throughout the United States and Canada to continue service and repairs as needed.
• Assist drivers in signing up for a Weigh My Truck account.
• Communicate with various departments within the CAT Scale Company.
• Escalate problems to the next level of support when necessary.
• Shift flexibility performing services for a 24/7 Help Desk

Work schedule will include (4) shifts 2pm-10pm and Sundays 8am-4pm

•  A positive attitude is a must!
• Work under limited supervision
• Must be a self-starter
• Excellent communication skills over the phone and in person
• Proficient computer and keyboarding skills 
• Ability to troubleshoot apps on a smartphone, iPhone, or Android is a plus.
• Solid documentation skills
• Ability to search internally and externally for support information
• Experience handling challenging and unique situations  

Benefits

• Paid EVERY FRIDAY!
• Flexible schedules
• Job Security
• Overtime is available! 
• Employee discounts on food, merchandise, AND FUEL! 
• Career Development Training
• Gain financial security with a 401K plan that offers a company contribution.
• Health Insurance – Dental Insurance - Life Insurance 
• Flex Spending and Dependent Care Accounts 
• Paid Vacation
• Profit Sharing  
• Tuition Reimbursement/Educational Assistance up to $1,500 a year! 

CAT Scale Company is committed to providing a safe work environment. We require a pre-employment drug test and background check, as well as random drug testing for employees. This is an on-site position, not remote. Iowa 80 is unable to sponsor a Visa.