Behind every delicious meal and memorable dining experience is our incredible Dining Services Team — a dedicated group of Dining Room, Catering, Culinary and Healthcare Dining Partner professionals who bring passion, creativity, and care to every plate they serve. From perfectly prepared dishes to friendly, attentive service, this hardworking team goes above and beyond to make every meal special for our residents, staff and visitors alike. Their teamwork, attention to detail, and genuine love for what they do, creates not just great food, but a true sense of community around the table.
The Catering & Special Events Supervisor is responsible for the supervision of service staff and the successful coordination and execution of Catering and Special Events. This position motivates and guides service staff to provide excellent service while ensuring appropriate staffing, equipment, room setups, and resources for each event. Reviews Banquet Event Orders (BEOs) to determine staffing levels, assignments, buffet décor, and enhancements, and communicates event details to the kitchen, service staff, and other departments. This position also provides administrative coordination, scheduling support, documentation, financial tracking, and inventory management to ensure events are organized, properly staffed, and operated according to established WCCB procedures and quality standards. Always models our core values of respect, passion, and professionalism and holds others accountable for doing the same.
What You'll Do In This Role
Provide administrative and operational support to the Catering & Special Events Manager to ensure efficient departmental operations and successful execution of events.
Review Banquet Event Orders (BEOs) to determine appropriate staffing levels, assignments, equipment, room setups, and event requirements.
Coordinate and distribute weekly staff schedules, event sheets, staffing assignments, and operational updates to appropriate team members and departments.
In the absence of the Catering & Special Events Manager, coordinate requests for rooms, equipment, and catering services and assist with client communication and event details.
Supervise the setup, execution, and breakdown of Catering and Special Events, ensuring food, beverage, meeting, and service standards are consistently maintained.
Lead and motivate service staff to provide excellent service and a high-quality resident and guest experience. Work with the Catering & Special Events Manager to hire, train, and develop service staff.
Assist with the development and implementation of staff training plans and maintain records of employee training and required certifications.
Communicate event details, daily activities, staffing changes, and other relevant information to the kitchen, service staff, Security, and other departments to ensure smooth event operations.
Maintain accurate and organized event documentation, including contracts, BEOs, client records, payment records, event schedules, and related correspondence.
Prepare and distribute weekly event invoices, miscellaneous community charges, parking updates, and other departmental communications in accordance with established procedures.
Process and maintain accurate records of event-related deposits, payments, resident and outside guest charges, revenue, and outstanding balances. Identify and communicate discrepancies for resolution.
Assist the Catering & Special Events Manager with daily, weekly, and monthly financial and operational reports.
Maintain accurate event information in applicable computer systems and organized electronic and physical filing systems.
Maintain accurate systems for the storage, requisition, distribution, and tracking of alcoholic beverages used for catered events in accordance with WCCB policies and applicable Virginia ABC regulations.
Assist with inventory control and breakage/loss reduction of china, glassware, silverware, catering equipment, and other event-related supplies.
Manage opening and closing side work and inspect banquet areas to ensure established cleanliness and closing standards are met.
Maintain cleanliness and organization of front-of-house and back-of-house event areas.
Maintain confidentiality when handling financial records, resident information, client information, and other sensitive documentation.
Assist with special projects and additional duties as assigned by the Catering & Special Events Manager.
Core Competencies
Physical Requirements
Ability to stand and walk for extended periods and remain physically active throughout events.
Ability to lift, carry, push, and pull up to 50 pounds, including maneuvering carts and event equipment safely.
Ability to lift, carry, and balance trays weighing approximately 20–30 pounds.
Ability to frequently stoop, bend, reach, push, pull, and maneuver safely throughout work and event areas.
Sufficient manual dexterity to safely operate a fire extinguisher and manipulate kitchen and event equipment.
The Experience You'll Bring
Required
High school diploma or equivalent.
Must be at least 21 years of age.
Minimum of three years of experience in catering and hospitality.
Minimum of one year of leadership or supervisory experience.
Intermediate proficiency with Microsoft Office and Google Workspace.
Ability to learn and effectively use event management, POS, scheduling, and other departmental software.
Strong organizational skills and attention to detail, with the ability to maintain accurate records and handle confidential information appropriately.
Preferred
At-Will Employment Statement
Employment with our organization is “at-will,” meaning that either the employee or the employer may terminate the employment relationship at any time, with or without notice, and for any reason not prohibited by law.
Equal Employment Opportunity Statement
We are an equal opportunity employer and are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as outlined by applicable laws.
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