Catering Assistant

Job Summary: The Catering Assistant supports the Catering Director and restaurant management in all aspects of the catering operation, ensuring efficient execution of catering orders and providing exceptional service to our catering guests. This role focuses on the logistical and operational support required to deliver "REMARK"able catering experiences, both in-restaurant and in the community.

Key Responsibilities:

Catering Order Fulfillment & Logistics:

• Assist in confirming catering orders the day of the event.
• Support the preparation of catering orders, ensuring all food and paper goods are available and accurately packed.
• Ensure catering equipment and the catering area are clean, organized, and ready for use.
• Assist Team Members in delivering a "REMARK"able pickup and/or delivery guest experience.
• Help maintain documentation for all restaurant catering procedures.

Guest Relations & Support:

• Assist with guest follow-up to gather feedback and inquire about their recent catering experience.
• Assist in maintaining and growing existing catering relationships through supportive actions.

Operational Support:

• Work closely with operations and kitchen staff to coordinate catering needs.
• Support the training of Team Members involved in catering, ensuring they are familiar with procedures.
• Assist in evaluating Customer experiences and communicating operational improvement ideas.

Community & Sales Support:

• Support the Catering Director in identifying catering opportunities and following up with potential guests.
• Assist in distributing marketing materials to potential catering Customers.
• Help maintain a database of catering Customers.

Qualifications:

• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Proactive and able to take initiative.
• Ability to lift and carry catering equipment and supplies.
• Previous experience in food service, hospitality, or catering preferred.
• Must embody a positive attitude and commitment to service excellence.

Work schedule

• 8 hour shift
• 10 hour shift
• Weekend availability
• Holidays
• Day shift
• Night shift
• Overtime
• Other