Catering / Community Manager

About the role

Sifted is seeking a Community Manager to live and breathe the Sifted brand, be a champion for our clients, and act as the primary liaison between the culinary team and Sifted community.

Our Community Manager is operationally oriented, takes a white-glove approach to account management, and is a natural leader who is known to inspire others into action. In this role, you will be responsible for energizing an efficient, personalized lunch service in a high-volume environment.

Reporting directly to the City Manager, the role includes leading lunch service Monday-Friday, managing the host team, and serving as the primary contact for all clients.

This position requires a reliable vehicle, valid driver's license and auto insurance.

What you'll be doing

• Kitchen Operations
• • Execute daily pack-out; oversee lunch and dinner delivery, set up and onsite experience across client community; maintain presence at kitchen daily;
  • Partner with head chef regarding food production; act as primary liaison between culinary team and Sifted clients
  • Improve logistics for operational team, in line with company priorities and team buy-in
• Account Management + Client Marketing
• • Own the client relationship: act as main point of contact for clients, communicate directly with clients to resolve issues professionally and quickly
  • Onboard new clients and serve as their initial host
  • Own every aspect of service experience; take service + maintain on-site presence minimum of 2x/week
  • Embody and elevate the Sifted brand with clients, in the community and internally with your team
  • Plug into the local startup scene and create buzz for our lunch programs
• People Management + Leadership
• • Hire host team, oversee host schedule
  • Train and monitor performance of host team
  • Schedule and conduct one-on-one’s with each host on a regular basis
  • Build and foster strong relationship with host team; reinforce positive host culture
  • Lead host team by example (ex: client communication, host communication, on-site conduct, brand-aligned set ups)

Our ideal candidate

• Has 1+ years experience in the service industry
• Has 1+ years experience in a professional setting
• Is operationally minded : exhibits strong follow-through on tasks and progress; flexes between a granular attention to detail and big-picture thinking; balances decisiveness and patience in time-sensitive situations
• Is a natural leader : has filled a coaching, managing or leadership role; feels confident delegating when necessary; models a readiness to help, serve and support; is highly responsive and accessible
• Is analytical : can rapidly convert quantitative feedback into qualitative action; has basic proficiency in Microsoft Excel; can leverage data and technology to automate certain job functions
• Is brand-aware: can accurately represent and speak to a company’s brand

Perks + benefits

• Compensation : starts between $65-70k per year + yearly bonus tied to goal achievement
• Company-sponsored health insurance plans, including 100% company-paid HDHP, as well as vision + dental opt-in
• Unlimited paid-time-off; 10 paid company holidays; paid winter break from Dec 24-Jan 1.
• Optional 401(k) program after six months of employment
• Monthly cell phone usage reimbursement
• Free lunch during meal service
• 100% mileage reimbursement
• Opportunities to take on larger roles within our organization + learn with a fast-growing start-up

Eligibility : This position must maintain ServSafe Food Manager certification

Work environment : This position is based in a commercial kitchen as well as in client offices

Physical requirements : This position requires the ability to lift up to 50 lbs; this position requires sitting for up to 4 hours at a time