Catering Coordinator - with Growth Opportunities

Job Description – Assistant Catering Coordinator

GOALS:

• Manage retail operations for our catering business under the guidance of the Chief Administrator & Catering Manager. This includes planning, operations, equipment maintenance, marketing, and ensuring customer satisfaction.
• Ensure all systems developed and implemented comply with franchise operating standards (e.g., square, salesforce, etc.).
• Provide comprehensive hands-on training to catering staff covering daily operations, customer relations, staff orientation, and cleanliness.
• Drive brand awareness and acquire new business through online channels (e.g., cold calls, email campaigns, research, Google AdWords) and social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn), bringing fresh ideas and a positive, collaborative attitude.

Responsibilities Breakdown: 75% Daily Operations/Training – 25% Office/Administrative/Sales

TEAM: Assistant Managers, Team Leads, Team Members

KEY RESPONSIBILITIES:

• Collaborate with the Chief Administrator & Catering Manager to manage the operational plan and budget, encompassing sales forecasts, margin targets, payroll, operating expenses, occupancy costs, and inventory needs.
• Supervise catering staff, ranging from 15 to 50 employees, assisting in recruitment, onboarding, and training.
• Foster a motivating work environment that supports employee involvement and advancement aligned with individual goals.
• Ensure adherence to all catering policies and procedures, overseeing procurement and service for all catering client leads and events.
• Implement the marketing plan and support its execution with staff members.
• Organize tasks to maintain overall operations, including catering equipment and staff appearance, customer service, cleanliness, safety compliance, merchandising, and promotions.
• Facilitate effective communication with internal and external stakeholders to ensure smooth catering operations, including ordering and deliveries.
• Maintain and ensure the safe operation of all catering equipment.
• Provide comprehensive employee training and skill development.
• Drive client acquisition through offerings and promotions, utilizing various marketing techniques.
• Liaise closely with clients to ensure satisfaction and gather feedback post-event.
• Support event preparation and post-event activities, ensuring operational excellence and staff motivation.
• Perform other administrative duties, including email correspondence, accurate payroll management, cash handling, client invoicing, and service charge remittance.
• Drive an increase in catering quote requests, optimize website search position, and expand customer connections on social networks.

QUALIFICATIONS:

• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Leadership and motivational skills, fostering strong customer and staff relationships.
• Ability to work outdoors in various conditions and lift objects up to 25 lbs.
• Proficient understanding of menu items.
• Equal Opportunity Employer (EOE).