Catering Lead

Catering Lead Job Description

Role Summary: The Catering Lead is a key leadership position responsible for the end-to-end execution of our catering business. This individual ensures that every catering order is prepared with excellence, delivered with care, and executed with the signature Chick-fil-A hospitality. You will serve as the primary bridge between the Front of House (FOH) and Back of House (BOH) to ensure seamless operations and 100% order accuracy.

Key Responsibilities:

1. Order Management & Coordination

• Oversee all catering delivery and pickup orders, ensuring they are scheduled and prepared on time.
• Act as the primary point of contact for catering guests, taking orders via phone or in-person with a professional and helpful demeanor.
• Coordinate daily with BOH leadership to communicate large order requirements and timing.
• Collaborate with FOH to ensure proper staffing for deliveries and order assembly.

2. Preparation & Quality Assurance

• Assist in the physical preparation and packaging of catering orders (trays, boxed meals, etc.).
• Perform final accuracy checks on every order, ensuring all condiments, paper goods, and beverages are included.
• Maintain a clean and organized catering station, ensuring all supplies are stocked and ready for high-volume periods.

3. Delivery & Setup

• Execute professional deliveries to local businesses, schools, and community events.
• Provide high-level setup at delivery locations, ensuring the presentation meets Chick-fil-A standards.
• Maintain the cleanliness and maintenance of the catering delivery vehicle.

4. Hospitality & Relationship Building

• Embody the "Remark"able guest experience by being "Second Mile" focused during every interaction.
• Follow up with guests after large events to ensure satisfaction and build long-term relationships.
• Handle guest concerns with grace and a "My Pleasure" attitude.

Qualifications:

• Proven experience in a fast-paced food service or hospitality environment.
• Strong organizational and multi-tasking skills.
• Excellent communication skills and the ability to lead a team through high-pressure situations.
• A valid driver’s license and a clean driving record (for delivery purposes).
• Ability to lift up to 40 lbs and stand for extended periods.

Success Metrics:

• 100% Order Accuracy Rate.
• On-time delivery and pickup percentage.
• Positive guest feedback and repeat catering business.

Work schedule

• Monday to Friday
• Day shift

Supplemental pay

• Tips

Benefits

• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Employee discount
• Paid training
• Mileage reimbursement