Catering Liaison

Description

SUMMARY:

Your role as a Catering Liaison will include coordinating and executing all catering orders at your store. Additionally, you will assist with and support the regional Prepared Foods vision. You will ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.

DUTIES:

- Give every customer immediate and undivided attention. Surprise and delight the customers with consistent, delicious food.

- Take catering orders over the phone and in person.

- Schedule and arrange delivery for catering orders.

- Communicate with all teams and review orders to ensure accuracy.

- Ring in all catering orders and maintain accurate sales records.

- Order all catering-related inventory.

- Clean and organize production station daily.

- Plan and execute catering demonstrations on the sales floor along with the Demo Specialist.

- Complete spoilage, sampling, temperature, and sweep worksheets as required.

- Support national, regional, and store programs.

- Respond promptly to customer needs and questions and requests assistance when necessary, including answering the store phone system.

- Follow and comply with established procedures, including Weights and Measures, health and sanitation, and adhere to safe work practices.

- Operate and sanitize all equipment in a safe and proper manner.

- This job posting is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership.

REQUIREMENTS:

- Previous kitchen, culinary, deli, restaurant, kitchen management, cooking or customer service experience preferred.

- Excellent communication skills and willingness to work as part of a team; ability to communicate effectively with customers and team members.

- Ability to follow instructions and procedures.

- Ability to learn basic knowledge of all products carried in the department.

- Understand and communicate quality goals and ingredient information to customers.

- Ability to visually examine products for quality and freshness.

- Effective time management skills.

- Strong work ethic and integrity.

- Proper handling of knives and other cutting equipment.

- Available for flexible scheduling to meet the needs of the department.

- Knowledgeably communicate the product line to the customer.

- Ability to understand and complete departmental transfers.

- Ability to operate all necessary equipment.

- Strong organizational skills; basic computer skills.

- Ability to work a flexible schedule including nights, weekends and holidays as required.