The Catering Manager is responsible for the seamless execution of all catering orders at Olive & Finch. This includes physically preparing and delivering catering orders, ensuring high-touch guest communication and service, and collaborating with restaurant managers to coordinate staffing and scheduling for catering operations.
This is a hybrid role that blends leadership, logistics, and hands-on support. The Catering Manager is the face of Olive & Finch’s catering program and is expected to represent the brand with professionalism and care. They will own the catering phone, manage all incoming inquiries and orders, and ensure every catering experience meets brand standards and drives guest satisfaction.
This role is part of the restaurant operations team and will assist with general restaurant operations as needed, providing additional support during peak hours, events, or staffing gaps.
Key Responsibilities
Catering Execution & Delivery
Lead all aspects of catering order fulfillment, including packing, staging, delivery, and setup
- Personally deliver orders when needed and ensure seamless execution
- Confirm order accuracy and presentation before each delivery leaves the kitchen
- Maintain delivery logs and mileage reports
- Ensure cleanliness and organization of catering staging and storage areas
Guest Communication & Service
Manage the catering phone line and respond promptly to all inquiries and orders
- Build strong relationships with recurring guests and corporate clients
- Proactively resolve guest concerns and ensure every catering order exceeds expectations
- Communicate clearly with guests about menus, delivery logistics, and order details
Scheduling & Coordination
Partner with General Managers to coordinate team schedules that support catering needs
- Ensure coverage for early morning and weekend orders when applicable
- Track catering calendar and communicate upcoming needs to kitchen and FOH teams
Logistics & Operations
Maintain and organize catering supplies, delivery materials, and packaging
- Coordinate with the kitchen to ensure items are ready for timely delivery
- Support billing accuracy and ensure proper handling of order receipts and invoices
- Own and manage all catering software systems, including Toast Catering
Collaboration & Growth
Work closely with the operations and sales teams to create and grow new catering opportunities
- Assist with menu planning, seasonal offerings, and custom requests
- Gather feedback from clients and relay insights to improve offerings and service
- Participate in outreach and business development to drive catering sales
Restaurant Operations Support
Support restaurant operations during peak periods or as needed
- Assist with FOH or BOH tasks as appropriate, including guest service, order packaging, and expediting
- Serve as a flexible team member within the operations group
Qualifications & Requirements
2–3 years of experience in hospitality, event coordination, or catering operations
- Excellent communication skills with a passion for guest service
- Ability to manage logistics, multitask, and meet time-sensitive deadlines
- Must have a clean driving record, proof of insurance, and access to a reliable personal vehicle
- Valid driver’s license required
- Able to lift up to 50 lbs and be on your feet for extended periods
- Friendly, professional demeanor with strong attention to detail
- Self-starter with a high degree of ownership and reliability
Experience with Toast or similar catering/restaurant platforms preferred
Grow with Us!
Olive & Finch cares about crafting delicious meals and providing thoughtful and friendly service. Our goal is to prepare high-quality food that is fresh, flavorful, and delivered with impeccable service. If you share our enthusiasm for well-crafted recipes and want to learn more about our process, we’d love to hear from you!
We maintain a dynamic workplace where your hard work and creativity is rewarded. If you are aligned with our values of delivering delicious, hand-crafted food with great service we want you to be a part of the Olive & Finch crew.
Find out about all opportunities available and apply today.
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