Catering Manager

Job Description: Catering Sales Manager

Location: Embassy Suites by Hilton Jacksonville Baymeadows

Position Overview
The Catering Sales Manager at Embassy Suites Jacksonville Baymeadows is responsible for ensuring flawless execution of meetings, conventions, and group events at our all-suite hotel. This role focuses on both proactive sales and event detailing, ensuring client satisfaction while maximizing revenue and profitability. The Catering Sales Manager works closely with clients and internal teams to plan and deliver exceptional events aligned with brand and service standards. This role is key to maintaining the Embassy Suites brand promise through exceptional service delivery, teamwork, and attention to detail. The manager will coordinate all aspects of event planning and execution, from initial client contact to post-event follow-up, while ensuring profitability and guest satisfaction.

Responsibilities

• Serve as the primary contact for meeting planners and group coordinators, building strong relationships to ensure repeat business 


• Plan, detail, and execute group events booked by the sales team including corporate meetings, weddings, banquets, and social functions.


• Solicits, negotiates, and books new catering business via sales calls, which can be outside sales calls, telephone solicitation, or site inspections 


• Collaborate with the Director of Sales, Banquet Manager, and Kitchen staff to confirm event requirements and resource needs.


• Develop detailed event orders (BEOs), timelines, and diagrams to communicate event logistics across departments.


• Work closely with the Accounting Department to manage billing, deposits, and final settlements.


• Represent the Embassy Suites brand values of hospitality, teamwork, integrity, leadership, and ownership in all interactions


• Develop proposals, conduct site tours, and negotiate contracts to secure revenue.


• Build strong relationships with local organizations, wedding planners, corporate clients, and community partners.


• Manage all aspects of event detailing for assigned groups and catering clients.


• Coordinate menu planning with culinary and banquet teams, ensuring client expectations are met.


• Maximize catering revenue through menu upgrades, rental enhancements, and value-added services.


• Ensure accurate billing, review event charges, and assist clients with final payment processes.


• Partner with banquet, culinary, AV, and event operations teams to execute events seamlessly.


• Attend weekly BEO meetings, staff briefings, and sales strategy meetings.


• Serve as on-site liaison for major events, ensuring flawless execution and guest satisfaction.


• Assist with community and in-house marketing initiatives to promote catering offerings.

Qualifications

• Bachelor’s degree in Hospitality, Business, or related field preferred.


• Minimum of 3 years of experience in hotel convention or catering services, ideally within a Hilton property.


• Proven success in managing mid-sized to large-scale group events.


• Exceptional communication, organizational, and guest relations skills.


• Strong working knowledge of Delphi, Cvent, or Hilton systems.


• Ability to work flexible hours, including evenings, weekends, and holidays as events require.


• Respond to incoming inquiries, converting leads to booked business. 

Why Embassy Suites Jacksonville Baymeadows

• Work in a collaborative environment that values hospitality and personal growth.


• Enjoy competitive compensation, Hilton travel benefits, and opportunities for career advancement within the Hilton network.


• Play a critical role in creating memorable experiences for our guests and building lasting client partnerships.

Benefits

• Health, vision and dental insurance


• 401(k)


• Vacation and Sick Pay


• Paid Holidays


• Employee Referral Program


• Opportunities for Advancement 


• Hotel Discounts for you, your friends and family


• Access to our Talent team to help you reach your career growth goal

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.