DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee, Scalzo Hospitality, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Conference Services Manager
Delta Hotels by Marriott Minneapolis Northeast | Scalzo Hospitality Inc.
Job Type: Full-Time | In-Person
Salary: $55,000–$65,000 annually + bonus opportunity up to 20% based on performance
Schedule: Primarily Monday–Friday, with occasional evenings and weekends
Delta Hotels by Marriott Minneapolis Northeast is seeking an organized, hospitality-driven Conference Services Manager to join our Sales & Marketing team!
In this role, you'll serve as the primary liaison between clients, Sales Managers, and our Event Operations Team to ensure conferences, meetings, and special events are planned and executed seamlessly. We're looking for someone who thrives in a fast-paced environment, enjoys building client relationships, and takes pride in delivering exceptional guest experiences.
Key Responsibilities:
Coordinate and detail conferences, meetings, banquets, and special events from planning through execution.
Serve as the primary client contact, ensuring event needs and expectations are met.
Prepare and distribute Banquet Event Orders (BEOs), floor plans, event reports, and related documentation.
Lead weekly BEO meetings and communicate event details across departments.
Collaborate with Sales, Banquets, and Accounting to ensure smooth operations and accurate billing.
Identify upselling opportunities, monitor event minimums, and manage attrition.
Conduct client meetings, site visits, and pre- and post-event conferences.
Address guest concerns and proactively resolve challenges.
Qualifications:
Minimum of 2 years of experience in conference services, catering, event planning, or group sales servicing, preferably in a hotel or hospitality setting.
High school diploma or equivalent required; a degree in Hospitality Management, Event Management, or a related field is preferred but not required.
Strong organizational and time management skills, with the ability to coordinate multiple events and deadlines simultaneously.
Excellent communication, customer service, and relationship-building skills.
Detail-oriented, self-motivated, and able to work independently while collaborating with multiple departments.
Strong problem-solving skills and the ability to handle guest concerns professionally.
Comfortable using computer systems and event management software.
Flexible availability to occasionally work evenings and weekends based on event needs.
Ability to move throughout the hotel and lift, carry, or push up to 50 pounds as needed.
Why Join Our Team?
At Scalzo Hospitality, we believe great hospitality starts with great people! As a 2025 Minnesota Top Workplace, we're proud to offer a supportive, team-focused environment where employees are valued.
Our benefits and perks include:
Marriott Travel Discounts: Discounted hotel stays at participating Marriott properties worldwide.
Fun Team Culture: Monthly team activities, quarterly manager outings, employee celebrations, and team competitions.
If you're passionate about hospitality, enjoy creating memorable events, and want to be part of a team that values both people and performance, we'd love to hear from you!
This company is an equal opportunity employer.
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