CBH Rentals Community Manager

CBH COMMUNITY MANAGER

• Do you enjoy being in a fast-paced environment and taking on new, exciting challenges every day?
• Want to join a company voted 1st in Best Places to Work in Idaho?
• We are seeking a CBH Rentals Resident Manager to join our amazing CBH Rentals team!

SUMMARY:

This position plays a key role in the overall success of CBH Rentals. We’re seeking a Community Manager to assist with our multi-family units in various communities. You will actively participate in leasing and marketing of the community to maximize occupancy, meet and greet prospective residents and vendors in a professional and enthusiastic manner. In this role, you will work with a variety of people to build relationships and provide the highest level of customer service. We are a stellar team of high achievers who enjoy working with the public, and with each other. Every day, we are driven to help people and provide a top-notch rental experience. Our work environment is fast-paced, rewarding, challenging and fun. Potential and current residents depend on us to be excellent, professional, friendly, interested in their lives and quick to respond.

KEY RESPONSIBILITIES:

• Oversee daily operations of the community.
• Conduct regular property inspections and identify areas requiring attention.
• Coordinate with maintenance staff to ensure timely completion of work orders and property projects.
• Monitor curb appeal and community appearance.

• Achieve and maintain occupancy goals.
• Oversee leasing activities and ensure effective follow-up with prospects.
• Review traffic, leasing, and conversion reports.
• Monitor market conditions and competitor communities.
• Implement marketing and outreach strategies to drive traffic and leases.

• Foster positive resident relationships and provide exceptional customer service.
• Address resident concerns, complaints, and escalated issues promptly and professionally.
• Oversee resident retention initiatives and renewal strategies.
• Help to coordinate resident events and community engagement programs.
• Ensure lease compliance and enforce community policies fairly and consistently.

• Monitor rent collections and delinquency reports.

• Supervise, train, coach, and develop onsite team members.
• Ensure proper staffing levels and scheduling.

• Ensure compliance with Fair Housing laws and company policies.
• Maintain accurate resident files and documentation.
• Oversee lease administration and renewal processes.
• Ensure safety procedures are followed throughout the community.
• Assist with audits, inspections, and regulatory requirements.

• Coordinate with contractors and vendors.
• Obtain bids and oversee vendor performance.

• Strong interpersonal and customer service skills.
• Highly organized, flexible, dependable and quick to respond.
• Strong attention to detail and accuracy in data entry.
• Strong critical thinking skills to evaluate and process applications.
• Strong communication and problem-solving skills.
• Able to work well with others (individually and in a team), with a high degree of self- awareness.
• A background in leasing, marketing or other facets of the rental industry.
• Salesforce experience and knowledge are a plus.
• Community management experience, and Appfolio Leasing/Sales/Property Management knowledge and background are a plus.

• 100% employer-paid Quality Health Care Plan that includes Medical, Dental, Vision & Life Insurance
• Competitive Wages
• Quarterly bonus program
• Retirement plans + employer match
• Paid Time Off
• Paid Holidays
• Quarterly & Annual Growth Reviews