CC&B IT Lead

CC&B IT Lead - Join our team at Essel!

As the CC&B IT Lead, you will be responsible for managing and supporting the Customer Care and Billing (CC&B) system. This system plays a critical role, and your expertise will be key in ensuring its smooth operation.

In this role, you will collaborate with cross-functional teams, including business stakeholders, developers, and IT support staff, to implement and maintain the CC&B system. You will lead system upgrades, enhancements, and troubleshooting efforts, ensuring that the system meets the organization's requirements and operates effectively. Additionally, you will provide technical guidance and support to end-users, addressing their inquiries and resolving system-related issues efficiently.

We are looking for a proactive and detail-oriented individual with a strong background in CC&B systems and a passion for delivering high-quality IT solutions. If you are excited about leveraging your skills and expertise to contribute to the success of our organization, we encourage you to apply for this position.

Key Requirements:

• 5+ years of experience in managing and supporting the Customer Care and Billing (CC&B) system preferably with utility customer billing and related solutions
• Solid knowledge of Oracle Utilities products
• Prior project management or supervisory experience
• Proficiency in CC&B system configuration, maintenance, and support
• Strong technical knowledge and understanding of CC&B functionalities
• Proficiency in coding and development using Oracle CC&B Software Development Kit
• Experience in leading system upgrades, enhancements, and troubleshooting efforts
• Experience with at least one new implementation and one upgrade of an Oracle Customer Care and Billing (CC&B) system.
• Familiarity with Oracle Utilities Framework
• Ability to collaborate effectively with cross-functional teams and stakeholders
• Bachelor's degree in Computer Science, Information Technology, or a related field

If you meet these qualifications and are excited about this opportunity, we look forward to receiving your application!