CCBHC Screening Specialist *Remote*

Easterseals MORC is hiring for a CCBHC Screening Specialist to help make a difference and become part of something bigger than yourself!

This is a remote, primary work from home, position. Staff will travel on occasion for quarterly team building and training. The individual will work in the contact center and the shift is Monday-Friday 8:30 AM-5:00 PM with a 60 min lunch. We are unable to negotiate the shift. A LBSW is preferred, but we will consider a well-qualified LLBSW and can provide licensure supervision within the department.

We are looking for Game Changers

The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team. We recognize the importance of a quality work life balance and offer a generous paid time off program and flexible work arrangements to meet the changing needs of our workforce.

Benefits:

• Dental/Health/Vision insurance


• Dependent care reimbursement, and up to 5 day paid FMLA for maternity, paternity, foster care and adoption


• 401K retirement plan


• 3 weeks of Personal Time Off (PTO)


• Up to $125 bonus for taking 5 days off in a row.


• 10 paid holidays and 3 floating holidays (Over 30 days total of paid time off)


• Wellness Programs


• We are a PSLF (Public Service Loan Forgiveness) Employer.


• We provide bonuses and extra incentives to reward hard work & dedication.


• Mileage reimbursement in accordance with IRS rate.


• Free financial planning services through our partnerships with the LoVasco Consulting Group, Genesis Financial Partners, and SoFi.


• Student loan repayment options


• Pet Insurance

Awards:

• Metro Detroit's 101 Best & Brightest Companies to Work For


• Corp! Magazine Diversity Award Winner


• West Michigan's 101 Best & Brightest Companies to Work For


• Crain's Cool Places to Work


• Oakland Parenting Awareness Coalitions' Family Friendly Employer of the Year

Qualifications:

• Bachelor's Degree in Social Work and fully licensed with an LBSW


• Have one (1) years of responsible full-time working in behavioral health, substance use disorders or related.


• Excellent customer service skills.


• Experience with SalesForce a plus.


• Must possess a knowledge and understanding of intellectual and developmental disabilities, mental health, physical health, and/or substance use disorders.

Duties and Responsibilities:

1. Responsible for answering inbound calls, website chat, and general emails, assisting individuals who have general questions, particular inquiries about Easterseals MORC programs and services, or who are in need of community resources or referrals.


2. Documents calls using the Customer Referral Management System (CRM) and Electronic Medical Record.


3. Responsible for thorough understanding of program services, eligibility criteria, required timeframes, and follows program referral process flows.


4. Determines the nature of the call from the general public, completes screenings for individuals (adults or children) needing services and coordinating intakes for services. This includes gathering demographic/insurance information, presenting problems, risk, other necessary information as indicated in screening form.


5. Determines if incoming requests for services are urgent, emergent, or routine and makes referrals for services following appropriate corresponding timelines.


6. Receive calls and requests for other programs, schedule appointments, mails or emails information/forms, as assigned.


7. Manage and resolve or direct customer complaints. Identifies and escalates priority issues to the appropriate parties as needed.


8. Ability to type documentation into CRM and/or electronic medical record while concurrently speaking with the individual seeking services.