CD Technician Lead

Job Summary: The CD Tech acts as caretaker/custodian of both the clients and the facility. The primary goals are to monitor client conduct, maintain cleanliness and order of premises; inspect and maintain premises according to standards; orient new residents in rules and procedures/policies of house; work with counseling team and participate in staff meetings. In the absence of the Program Manager is responsible for all matters pertaining to safety. Position additionally supervises and develops program staff (FT & On-Call CD Techs) 

The Lead CD Tech must be self-confident and have the ability to exercise individual discretion or judgment. They must be able to dissolve and resolve conflict within the client structure. They must possess a high level of crisis tolerance, and the ability to work through crisis situations in a professional and positive manner. They must be able to react to and respond to medical emergencies, which may arise, and must have the ability to convey a positive and professional image to clients, staff and visitors. They must be able to maintain client confidentiality.  

Duties & Responsibilities:

1. Manage and supervise client activity and responsibilities.
2. Understand and follow policies and procedures related to client and program rules and regulations to assure consistency in client services and program.
3. Explain rules and regulations to incoming clients.
4. Check and maintain resident sign out log, passes and permissions, making sure that clients are present during appropriate times.
5. Record shift activities in daily log.
6. Maintain sign out logs, shift reports, cell phone logs and group attendance sheets per agency policy.
7. Provide consistency in program by maintaining all client behavioral interventions communicated by counseling staff, including earned privileges and restrictions.
8. Communicate to staff any inappropriate or suspected inappropriate client behavior.
9. Provide feedback to counseling staff regarding client activities.
10. Address (with clients) issues of non-compliance of program rules and procedures; records and reports non-compliance specifics to treatment program counseling staff and/or Program Manager.
11. Recruit, hire, train, supervise and evaluate line staff (FT & On Call CD Techs) Including coaching, training, motivating, performance appraisals, and goal development.
12. On-call coverage. Be available on an on-call basis to assist shift staff with questions, concerns and on-going shift coverage needs.
13. Monitor and ensure completion of regular CD Tech tasks to agency specifications on all shifts.
14. Schedule staff for 24/7 facility coverage. Ensure proper coverage to accommodate for vacations, sick time and holidays.
15. Handle interventions with program clients in the event of minor violations. 
16. Assign clients and monitor the completions of household duties.
17. Know and follow program emergency procedures.
18. Respond to client emergency medical needs, when required.
19. Perform room checks or “rounds” to ensure all clients are present and safe. Ensure safety measures are followed: 
20.  carry cell phone and flash light, as appropriate
21. remain within perimeter of the property
22. make no attempt to apprehend intruder – call 911
23. for emergency services – call 911
24. Respond to and manage client crisis. Follow procedures with regard to communications with clinical staff and management. 
25. Make sure that premises are locked and secure, unnecessary lights off and coffee maker, washer, dryer, etc. are turned off.
26. Perform searches of the facility and clients and their belongings as needed or scheduled.
27. Conduct client intakes including logging in medications, searching client belongings, assigning keys/linens, completing documentation and submitting billing information to billing staff. 
28. Facilitate client discharges, including cleaning rooms, return of keys/linens and storage of belongings that may have been left behind. 
29. Secure personal belongings of clients who depart, for periods of 31days or until disposition instructions are provided by Program Manager.
30. Answer telephone and log messages. Checking voicemail and routing messages appropriately.
31. Be responsible for maintaining order and cleanliness of facility including housekeeping (e.g., cleaning office workspaces, emptying trash, dusting, etc) and light maintenance (e.g., changing light bulbs), as needed.
32. Assess facility cleanliness and housekeeping needs. Complete or delegate tasks, as needed. Bring issues/concerns to maintenance supervisor and/or Program Manager as needed. 
33. Coordinate inventory of linens, cleaning supplies and office supplies. Inform maintenance supervisor and/or Program Manager as needed.
34.  Assist maintenance staff with vehicle upkeep.
35. Supervise clients’ self-administration of medication. Record (count) new medications, refilled medications and document medication changes.
36. Request new medications and refills from the preferred pharmacy.
37. Document and communicate physical health issues to nurse and other program staff. 
38. Supervise and record fire drill once a month.
39. Clerical duties as needed (data entry, filing, coping, & light typing.) 
40. Record staff meeting minutes and submit to Program Manager.
41. Complete demographic and statistical reports, as directed.
42. Document and communicate maintenance needs to maintenance staff. Inform Maintenance Supervisor and Program Manager of significant incidents or building maintenance emergencies and major repair needs.
43. Maintain facility grounds which includes light clean up and overall general appearance of lawn and snow removal, as needed.
44. Understand and coordinate with Program Manager or Maintenance Technician maintenance tasks associated with general building wellness systems (heating, water, electric, etc.).
45. Ensure compliance with fire and safety codes and regulations.
46. Understand and follow vulnerable adult policy and reporting procedures.
47. Understand and follow incident/accident reporting policies and procedures.
48. Adhere to applicable laws, regulations and agency policies related to the protection of client confidentiality.
49. Understand and follow emergency fire and weather policies and procedures.
50. Attend training events and staff meetings as required by your supervisor.
51. Perform necessary duties as driver of the house vehicle.  
52. Attain, maintain and promote a positive, safe, harmonious, productive and challenging work environment. 
53. Collect urinalysis samples and perform breath analysis testing to clients, as needed.
54. Perform other tasks/duties as assigned by supervisor or management

Qualifications:

• 2-yr. degree in social services or related field, or equivalent training and experience preferred.
• Highly dependable and effective in managing multiple tasks.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Must be computer literate.
• Ability to structure time well and develop priorities.
• CPR/First Aid training preferred or ability to obtain.
• Ability to work alone with little supervision.
• Ability to maintain confidentiality.
• Ability to convey a positive and professional image.
• Current two step Mantoux/Tuberculosis Skin Test, TB Gold Test or ability to obtain. 
• Must be able to pass DHS Rule 11 background check. 
• Ability to relate to people from diverse backgrounds. 
• Positive driving record (periodic review of driving record required). 
• Valid state driver’s license. 

Physical Requirements: Repetitive movement of hands and fingers – typing and/or writing. Occasional standing, walking, stooping, kneeling or crouching. Reach with hands and arms. Ability to communicate, converse with and exchange information.